How to remove otter and install other AI minute recorder

Hello @Pioneer Project Manager

From what you have described, I understand that you would like to remove the Otter enterprise application from your tenant and explore installing a different AI meeting notes or minute‑recording solution. Regarding the removal of the enterprise application, I noticed that you have already referenced a support thread that outlines the steps for removing Otter. Could you please let me know whether you have attempted those steps and, if so, whether you encountered any issues or became stuck at a specific stage? Understanding exactly where the process stops will help us provide more targeted guidance.

As for installing an alternative AI meeting minute recorder, could you please let me know which AI agent or application you are considering using within your tenant? The feasibility and setup process can vary depending on the solution you choose, particularly in terms of whether it supports integration with Microsoft services such as Microsoft Teams and Entra ID (Azure AD). In most cases, when an AI meeting application is first registered or consented to, it is automatically added as an enterprise application in the tenant, allowing users to begin using it without errors, provided that the necessary permissions and policies are in place.

Once you share the name of the AI solution you are considering, we can further review its integration requirements and confirm whether any additional configuration or admin consent steps may be needed.

Please feel free to let me know if you have any further concerns or questions. I am happy to assist further and look forward to your update.

To remove an AI notetaker app like Otter from Microsoft Teams and then install another AI meeting recorder, use the standard Teams app management steps.

1. Remove the existing notetaker app from Teams (per user):

• From Manage your apps:
  1. In Teams, select Apps on the left.
  2. Scroll to the bottom and select Manage your apps.
  3. Find the notetaker app (for example, Otter).
  4. Expand it and select Remove for each context (teams, chats, meetings) where it appears.
• From the left side of Teams (if it appears as a personal app):
  1. Select View more apps on the left rail.
  2. Search for the notetaker app.
  3. Right‑click it and select Uninstall > Remove.
• From a specific team (if the app is installed in that team):
  1. Open the team.
  2. Select More (…) to the right of the team name.
  3. Select Manage team.
  4. Go to the Apps tab.
  5. Find the notetaker app and select Remove.
• From a specific chat (if the app is installed in that chat):
  1. Open the chat.
  2. Select More options (…) > Manage apps.
  3. Find the notetaker app and select More options (…) > Remove.

If the app was deployed or pinned by an administrator and there is no Uninstall or Remove option, an admin must remove it from the organization’s Teams app policies.

2. Install another AI minute/meeting recorder in Teams:
3. In Teams, select Apps on the left.
4. Use search to find the desired AI notetaker/recorder app (for example, “123 Notetaker AI”).
5. Open the app’s page and select Add (or Add to a team / Add to a chat as appropriate).
6. Follow any setup prompts the app provides.

If the new app is blocked or unavailable, an admin must allow it in the Teams admin center before it can be installed.

References:

• Remove an app in Microsoft Teams
• 123 Notetaker AI (general)