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AZ-700 Lab MFA Error - Pearson Case #36249513 Closed without Resolution.

Tom Batskos 0 Reputation points
2026-03-12T09:08:27.2466667+00:00
  • "I took the AZ-700 on 11 March 2026."
    • "I encountered a known MFA issue that prevented me from logging into the Azure Portal for the 11 lab questions."
    • "I scored 571 on the 45 questions alone, which is a passing pro-rata score, but I was denied the chance to complete the labs."
    • "Pearson VUE Case #36249513 confirmed the MFA issue but told me to contact Microsoft directly."
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  1. Julian Sharp 16,616 Reputation points
    2026-03-12T11:07:35.1+00:00

  2. Q&A Assist
    2026-03-12T09:08:42.72+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    For an AZ-700 lab that was impacted by an MFA issue, the only supported paths are:

    1. Document the lab issue clearly
      • Note the exam ID (AZ-700), date and time, testing center or online proctoring details, and Pearson VUE case number (in this case, #36249513).
      • Describe that the issue was an MFA failure that prevented sign-in to the Azure portal for all lab items.
    2. Use the official exam item challenge / incident process
      • Microsoft explicitly directs candidates who experience lab issues to complete the Exam item challenge process so the issue can be investigated and used to improve the labs.
      • Follow the steps in the Exam item challenge process form and include the Pearson VUE case number and confirmation that Pearson validated the MFA issue.
    3. Understand scoring and rescore limitations
      • Lab-based exams are scored with logic that is designed to account for lab issues that may occur during delivery.
      • If a score has already been issued, Microsoft states that a rescore will not change a failing result, even when lab issues occurred.
      • This means the score of 571 will not be adjusted upward through a rescore request.
    4. If there were security or policy actions (for example, a ban)
      • Only in cases where a candidate has been banned or had credentials revoked is the candidate appeal process applicable.
      • In that situation, an appeal must be submitted within 14 calendar days of the notification, following the candidate appeal process.
    5. Next practical step
      • Since Pearson VUE has already closed the case and directed contact to Microsoft, submit an Exam item challenge referencing the date of the exam, AZ-700, and Pearson case #36249513.
      • Monitor for a response; while this process will not change the existing score, it is the supported route for Microsoft to review the incident and determine if any remediation (such as a free retake, if applicable under current policies) is appropriate.

    References:

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