Microsoft Surface Precision Mouse Not working

The behavior matches a battery or power issue with the Surface Precision Mouse when running wirelessly.

To fix it, follow these steps:

1. Check and reseat the batteries
   • Open the battery compartment and verify the batteries are positioned correctly and making solid contact with the terminals.
   • Remove the batteries, wipe the contacts and the compartment with a clean, soft cloth, wait about 10 seconds, then reinstall them.
2. Replace or recharge the batteries
   • If using disposable batteries, replace them with new, high‑quality alkaline batteries.
   • If using rechargeable batteries, fully recharge them using the appropriate charger or the USB cable that came with the device (if applicable).
   • If the device includes built‑in rechargeable batteries, connect it via the USB cable and let it charge, then test again unplugged.
3. Check for connection issues in the battery compartment
   • Inspect for any corrosion or debris in the battery compartment and clean if necessary.
   • Ensure springs or contacts are not loose; a loose spring can prevent stable power and cause the mouse to shut off when on battery.
4. Verify general mouse/keyboard troubleshooting
   • Make sure the PC is updated: Start > Settings > Update & Security > Windows Update.
   • If the mouse is slow or intermittently unresponsive when it does power on, close unnecessary apps, check reported battery level (Start > Settings > Devices > Bluetooth & other devices), and restart the PC to refresh drivers.

If, after fresh correctly‑installed batteries and a clean, solid connection in the battery compartment, the mouse still powers off shortly after unplugging USB, the internal power circuitry or battery contacts are likely faulty and the device may need repair or replacement.

References:

• Troubleshoot problems with your Surface mouse or keyboard
• Your wireless mouse or keyboard does not respond or you receive a “The wireless <device name> signal quality is low” error message
• Mouse and keyboard problems in Windows