onedrive app will not sign in

the online access is fine...except for times when the network is down. Then I can't access my files. I want the old traditional onedrive access that I have had for years, not the online app. Onedrive.exe is the file I cannot get to sign in to my account. PLEASE, for love of everything...let me talk to an actual person and not AI generated content. this is completely unhelpful and I have spent the last 5 hours going back and forth with only email. if this is the best microsoft can do, why even bother with this? i wish i had a better option at this point.

I understand your frustration.

When you try signing in, does the 0x8004de67 error appear immediately, or after you enter your email and password?

Are you connected to a VPN, work network, or security software that might block Microsoft sign-in?

The error appears immediately after putting in my password and clicking on sign in. Yes, it is the correct email and password. No VPN or added security. Nothing has changed from the last 4 years until now unless it was a security update pushed out by Microsoft on their latest windows update, that was installed today. That this happened also today is likely just a timing coincidence. Otherwise, nothing is different. No software installs, no weird downloads, not really even many emails to speak of. Just a non syncing issue with OneDrive.

If you haven't already, please see https://support.microsoft.com/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2

Select the OneDrive icon or error you see on your PC, and it will guide you through the appropriate fix.

Let me know how it goes.

Thanks, but I went down that path 6 hours ago. There is no link on the pc from the error, it just says to try again later. I have low hopes this is going to work and am currently exploring other options away from Microsoft.

Thank you for letting me know. If you would still like to continue troubleshooting with me, please share the steps you’ve tried so far. Otherwise, I can release the thread so other knowledgeable forum members can step in and help further.

Also, could you provide me with a screenshot of your current Windows OS Build?

To do this, press the Windows key + R to open the Run dialog, type winver and press Enter.

Yes. I’ll get that screenshot for you tomorrow if that’s ok. Thanks for your patience. I know it’s not an ideal communication situation from both directions. I guess I just higher hopes being that Microsoft is the largest software company in the world. Anyway, I’m willing to continue trying as I’d really rather not completely change my current workflow. I really have tried everything I’ve found available through the self help forums and other suggestions and feel like this should be a really simple setting or some other glitch that I’m just not seeing. I don’t even mind completely starting over, but I’m not eager to jump through a lot of hoops with only the outside possibility of it working. The whole reason I use OneDrive is to maintain data redundancy in case of a catastrophic failure and up to this point, it’s worked seamlessly. This can’t be an error no one has seen before.

Thank you for being willing to continue troubleshooting. I appreciate your patience with this.

You’re right, this type of issue has happened before, and in many cases it ends up being a Windows token/cache issue after an update, not the account itself. Since the error appears right after entering the password, the sign-in handshake between Windows and the OneDrive client is likely failing locally.

When you have time tomorrow, the winver screenshot will definitely help. Cheers!

Here is the winversion screen shot.

So I don't know what kind of black magic happened overnight, but it actually logged in this morning and looks like it syncing. Nothing changed from yesterday other than the passing of time. Perhaps there was something on Microsoft's server side causing the issue, because I did absolutely nothing different than I had been trying all afternoon yesterday. I dunno.