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I was disconnected twice while chatting with an agent.

Rupert Nedd 0 Reputation points
2026-03-11T19:19:28.39+00:00

Duplicate one drive accounts, disfunction with some processes.

Windows for business | Windows 365 Business
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  1. Quinnie Quoc 9,595 Reputation points Independent Advisor
    2026-03-12T07:56:28.3366667+00:00

    Dear Rupert Nedd,

    Thank you for sharing the details about being disconnected during support chats and the issues with duplicate OneDrive accounts. Disconnections can occur if the session times out or if there is a temporary connectivity issue. For the duplicate accounts and process malfunctions, the recommended step is to sign in to the Microsoft account portal and review the OneDrive account list. Removing or unlinking duplicate accounts from the device settings can help restore normal functionality. It is also advisable to clear cached credentials and ensure that the latest OneDrive client is installed. If the issue persists, creating a support request through the Microsoft 365 Admin Center or the OneDrive support page will connect you directly to the engineering team for further assistance.

    If this answer resolves your concern, please click Accept the answer so that confirmation is received.

    Best regards,

    QQ.

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