How do I fix a send and receive error on Microsoft Outlook

Hello,

Click “Send/Receive” at the top of Outlook, then click “Show Progress.” After that, please provide a screenshot so I can check whether there are any error codes in the send/receive progress.

For now, you can try the following steps:

Close Outlook.

Open Control Panel → Mail → Show Profiles → Add.

Create a new profile and add your email account.

Open Outlook and choose to start with the new profile.

Check if logging into your mailbox with the new profile resolves the issue.

Use the following steps in classic Outlook for Windows, starting with the quickest checks:

1. Check Outlook’s connection status
   • Look at the bottom of the Outlook window.
   • If it shows Disconnected, Working Offline, or Trying to connect…, Outlook is not connected to the mail server.
   • Go to the Send/Receive tab on the ribbon.
   • In the Preferences group, select Work Offline once to toggle back online.
   • Then select Send/Receive or open and resend any messages stuck in the Outbox.
2. Confirm Internet connectivity
   • Open Microsoft Edge or Google Chrome.
   • Browse to http://www.microsoft.com or http://www.bing.com.
   • If these sites do not load, fix the network first using the steps in Fix network connection issues in Windows. Outlook cannot send/receive without Internet access.
3. Check for large or stuck messages
   • In Outlook, open the Outbox folder.
   • Start with the oldest message.
   • If a message has large attachments (for many providers, larger than about 20 MB), open it and remove or reduce the attachment size, or replace it with a link (see Reduce attachment size to send large files with Outlook).
   • Send the message again and then try Send/Receive.
4. Manually sync (where supported)
   • On the View tab, select the Sync button to force a manual sync.
   • Watch the status bar at the bottom for sync progress or errors.
   • Note: This manual Sync button does not apply to all third‑party accounts (Gmail, Yahoo, generic POP/IMAP).
5. Verify password and account credentials
   • If the email account password was changed on the provider’s website, update it in Outlook as well.
   • For Microsoft accounts, see Reset a forgotten Microsoft account password, then update the account settings in Outlook.
6. Check antivirus email scanning
   • Some antivirus products scan email and can block sending/receiving if they detect a problem.
   • If the antivirus reports a virus, follow its steps to clean it; email flow may resume afterward.
   • If necessary, consult the antivirus vendor’s help desk for guidance on email scanning settings.
7. Repair the Outlook installation
   • A damaged Outlook/Office installation can cause send/receive errors.
   • Run an Office repair using the steps in Repair an Office application.
   • After repair completes, restart Outlook and test send/receive.
8. Repair or recreate the Outlook profile
   • A corrupted mail profile can prevent mail from sending or syncing.
   • Use the guidance in Fix your Outlook email connection by repairing your profile or Create an Outlook profile to repair or create a new profile.
   • Start Outlook with the new or repaired profile and test send/receive.
9. Start Outlook in Safe Mode to rule out add-ins
   • Press the Windows key, type outlook.exe /safe, then press Enter.
   • In Safe Mode, try sending and receiving mail.
   • If it works in Safe Mode, an add‑in is likely causing the issue; disable or remove problematic add‑ins and then use Outlook normally.
10. Use Microsoft troubleshooters if issues persist

• For classic Outlook (not the new Outlook for Windows), run the tools listed on the Classic Outlook troubleshooters page as described in the “Issues sending and receiving email” article.
• If the troubleshooters do not resolve the problem, contact Microsoft support from that page.

References:

• I can't send or receive messages in Outlook
• Issues sending and receiving email
• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered