Login Window Closes Automatically When Attempting to Sign In to Microsoft Account

Please try creating a new local administrator account then check if the issue persists.

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Hi, good day!

• When was the last time it worked properly?
• Have you made any changes to your computer recently?

Please try this if it helps.

Press Windows key+R to pen Run then copy and paste the path below

%localappdata%\Packages

Press Enter

After that, find the folder named "Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy"

Rename it to Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy.old

Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Try the following steps in order, as the issue affects Microsoft Store and other sign-in surfaces:

1. Run the Microsoft Store reset tool
   • Press Windows logo key + R.
   • Type wsreset.exe and select OK.
   • A blank Command Prompt opens, then closes after a few seconds, and Microsoft Store should reopen automatically.
   • Try signing in again.
2. Make sure Windows and Microsoft Store are updated
   • Check Windows Update and install any available updates: use the Check for updates entry from the article.
   • Open Microsoft Store, go to Downloads and updates, and select Get updates to update Store and apps.
3. Use the Microsoft account Sign-in Helper
   • If the sign-in window still closes or loops when trying to log in with the Microsoft account, use the Sign-in Helper tool to detect and fix common Microsoft account sign-in issues.
4. Check for general Microsoft account sign-in problems
   • If the account password has stopped working or the username is not recognized, follow the guidance under Recover lost access to your Microsoft account, including:
     • Reset your password if needed.
     • Use the Sign-in Helper tool if the password is correct but sign-in still fails.
5. If sign-in problems affect Windows itself
   • If similar behavior appears when signing into Windows (for example, not getting verification codes or password/PIN issues), use the Windows sign-in troubleshooting entry points such as:
     • Change or reset your Windows password.
     • Forgot your Microsoft account password.
     • The Windows sign-in Sign-in helper.

If the sign-in window still closes immediately after these steps, collect details (where it happens, any error text, and recent changes) and use the Sign-in Helper tools above as the next escalation path.

References:

• Error 0x80131500 in Microsoft Store
• Fix problems with apps from Microsoft Store
• I can't sign in to my Microsoft account
• Troubleshoot Problems Signing In to Windows
• Troubleshoot sign in issues for support.microsoft.com