Share via

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 545ac420-befe-4f43-ae90-8f2497333200 Correlation ID: 019cd9c4-d

carlos saldaña trejos 1 Reputation point
2026-03-10T22:17:08.3533333+00:00

User's image

Something is not working correctly, I think that Entra think that I might be using one of the other tenant that could probably be attached to my account or something. User's image

Microsoft Security | Microsoft Entra | Microsoft Entra ID

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. carlos saldaña trejos 1 Reputation point
    2026-03-10T22:18:16.24+00:00

    You can cleary see that I have a working tenant. It is the screenshot that have a black UI

    0 comments
  2. Q&A Assist
    2026-03-10T22:17:25.9533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means that one of the Microsoft Entra tenants associated with the account has been marked inactive and blocked.

    Key points from the tenant lifecycle behavior:

    • Inactive tenants are blocked from sign-in and show error AADSTS5000225.
    • After a tenant enters this inactive/blocked state, administrators have up to 20 days to request reactivation.
    • If no action is taken within 20 days, the tenant is permanently deleted and cannot be recovered.

    Because the same user account can be associated with multiple tenants, it is possible to sign in successfully to one active tenant (as shown in the Azure portal screenshot) while sign-in to another, inactive tenant fails with this error.

    To resolve the issue for the blocked tenant:

    1. Determine which tenant is blocked (for example, from the sign-in URL or from any previous subscription/tenant information).
    2. If reactivation is needed and the block started less than 20 days ago, the tenant administrator must contact Microsoft support using the global support phone numbers and request tenant reactivation. Only Microsoft support can reactivate a tenant in this state.
    3. Do not open multiple support requests for the same tenant while one is already in progress.
    4. If the tenant has been blocked for more than 20 days, it will be deleted and cannot be restored; in that case, create or use another active tenant instead.

    If the blocked tenant is not needed anymore, no action is required; the tenant will be deleted automatically after the 20‑day period.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.