scanner issue

Hello Aleah Bell,

The HP 8135e is an HP multifunction printer, so the scanner functionality depends on whether the HP software package (HP Smart or the full-feature driver suite) has been installed on your system. This issue is not related to Windows for Business or Windows 365 Enterprise, it’s purely a device driver/software matter.

To check if the scanner software is loaded, open Control Panel > Programs and Features and look for “HP Smart” or “HP Scan Extended.” On Windows 11/10, you can also check under Start > All apps for “HP Smart.” If installed, you should see the HP Smart app, which provides scanning capability. Another way is to press Windows key + S, type “Windows Fax and Scan” or “Scan,” and see if the HP device appears as a source. If the scanner driver is missing, the device will not show up.

If you don’t see any HP scanning software, you’ll need to download and install the HP Smart app from the Microsoft Store or the full driver package from HP’s official support site for the HP DeskJet 8135e. Once installed, you’ll have access to the scanning functions directly from the app or from Windows’ built-in scan utility.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

Domic Vo.

To check if Windows has the scanner part of the HP 8135e installed, verify that the device is detected as a scanner and then confirm a scan app is available.

1. Make sure the HP 8135e is powered on and connected to the PC.
2. On the Windows device, select Start → Settings → Bluetooth & devices → Printers & scanners (or use this shortcut if available: Open Bluetooth & Devices > Printers & scanners).
3. In Printers & scanners, look for the HP 8135e in the list.
   • If it is a multifunction printer, it may appear as a printer name only.
4. Select the HP device entry. In the window that opens, check for Scanner settings (or a scanner-related option):
   • If Scanner settings is listed, Windows recognizes the scanner component and the scanner driver/software is installed at the OS level.

To confirm that scanning software is available to use:

1. Open the Start menu and search for Windows Scan or Windows Fax and Scan.
2. If Windows Scan opens, try a test scan:
   • Choose the HP 8135e from the scanner list.
   • Select a file type and destination folder, then select Scan.
   • By default, scans from the Windows Scan app are saved in the Pictures\Scans folder in the user folder if no other location is chosen.
3. If the scan completes and the file appears in the save folder, the scanner software is functioning.

If the device does not show scanner options, install or update the HP software from HP’s support site and then repeat the steps above.

References:

• Install and use a scanner in Windows