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I received a 'Out of storage' message pop up in my outlook emails. It says 107% (5.7GB) over storage limit however, when I click on to the storage, I've only used 1GB. I purposely moved items from my OneDrive to my personal hard drive a couple of days prior. I still was getting said message, so I purchased the month extra storage for £1.99 to see if that made a difference a couple of days ago. Yet the message still remains and now I've only used 1GB/100GB. I contacted Microsoft support who I screen shared with to resolve the issue and they looked into it and found its not a fault with them, its an outlook issue not updating or syncing. Problem is now I cannot respond to emails and only have 12 days left until I cannot receive emails which does not help. I am currently receiving work emails I need to respond to and I'm having to call the relevant teams just to reply which is rather inconvenient especially when I need to confirm an important meeting and respond with attachments.
Anyway, would like for this to be resolved asap please. Thanks
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Please sign in to Outlook.com, click the gear icon in the top-right corner, then go to Settings > General > Storage and share a screenshot showing how your storage is currently distributed, similar to the example you mentioned.
The second section will help confirm the current status of your email storage specifically.
1.1GB in Microsoft storage and 1.3GB in email storage so under the 5GB threshold and certainly under with my now 100GB storage which I've paid for as a one off to see if it worked. Mass deleting didn't work unfortunately, so I removed every single file in my one drive to my hard drive synced it then added them back to my OneDrive and synced it and for some reason its worked. Clearly a syncing issue outlook has. At least its sorted now but Techs might need to look into that. Hopefully this will help anyone else experiencing issues.
Glad to hear that. Sometimes it can take a little longer for everything to fully sync. Sorry to hear that you had to spend extra time transferring files, but it's great that everything is working for you now.
Hi! Sorry to hear you’re having trouble with this. If you recently purchased additional storage, please note that it can take up 24 to 48 hours for the change to appear across all Microsoft services. In many cases, the storage updates first in one service and then later in others.
You should also verify the mailbox storage specifically, because the capacity you mentioned may apply only to OneDrive storage. Outlook email storage is shown separately, since OneDrive file storage and Outlook mailbox storage are managed as different sections.
Appreciated, I have done so and waited at least 72 hours and still remains the same for both One Drive and Mailbox, I'm going to try an old method of mass clearing old emails in a hope its just a syncing issue.
