one drive data lost

Hello @Arefe Nami,

Welcome to the Microsoft Q&A forum, and thank you for taking the time to share these details with me. From what you described, it seems you are trying to restore the OneDrive of a deleted user, but now you and your team are unable to access her documents. Since it has already been about 30 days since the account was removed, the OneDrive may still be recoverable, but we’ll need to check a few things first.

Please help me to check the user's OneDrive status by following these steps:

• Go to your SharePoint admin center 
• Extend Reports on the left panel > Select OneDrive accounts 
• Click on View more details

This page will show a list of OneDrive accounts including deleted users or users without licenses. Please check for the deleted user in this list. 

(1) If the account appears, scroll to the right and locate the URL column, right‑click the URL and copy the full OneDrive link for the next steps.

(2) If the user is not showing, please help me try to run PowerShell as administrator and paste those commands:  

• Install the SharePoint module: Install-Module -Name Microsoft.Online.SharePoint.PowerShell
• Connect to your tenant: Connect-SPOService -Url https://tenant-admin.sharepoint.com (Replace tenant to be your tenant domain, or you can take the URL from SharePoint admin center)
• Get the deleted user URL: Get-SPODeletedSite -IncludeOnlyPersonalSite | FT url
• Please search for the user link if it shows here and copy the URL 
• Restore the OneDrive to an active state: Restore-SPODeletedSite -Identity "URL"  (Replace URL to the OneDrive link you have copied)

After completing (1) and (2), please help me to run PowerShell command to grant permission to access the site: 

Set-SPOUser -Site "URL" -LoginName "youremailaddress" -IsSiteCollection

(Please replace OneDriveURL with the link you copied earlier, and youremailaddress with your actual email address.)

Reference KB: Restore a deleted OneDrive - SharePoint in Microsoft 365 | Microsoft Learn

After the commands complete, please try opening the OneDrive URL once more. If everything works, you should now be able to access the site without any errors. At that point, please backing up all important data and moving it to another safe location. This will ensure that you and your team can continue accessing the documents without further interruption.

If you run into any errors or anything doesn’t behave as expected, please feel free to share a screenshot of the issue. Just remember to hide any personal details (like email addresses) before sending it.

Looking forward to your update.

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For OneDrive for Business data loss beyond the standard recycle bin period, the next step is to open a support request with Microsoft so an administrator can work with Microsoft Support. For paid/business support, use the Microsoft 365 for business support channels.

Actions to take:

1. Have the Microsoft 365 admin open a support ticket
   • An admin should sign in to the Microsoft 365 Admin Center and use the built‑in Help & Support option to create a service request for OneDrive/SharePoint data recovery.
   • If the content cannot be restored via the Recycle Bin or Files Restore, an administrator can contact Microsoft Support to request a restore from backups within the 14‑day backup window, as described in the SharePoint/OneDrive recovery guidance.
2. Use the business support entry points
   • Admins can also use the dedicated business support links referenced in the OneDrive billing/support article:
     • Help for OneDrive Admins
     • OneDrive Tech Community
     • Microsoft 365 for business support
   • These routes connect to Microsoft’s commercial support, which is where paid support options are handled.
3. Prepare details for the support case
   • When opening the ticket, the admin should provide:
     • The full URL of the affected OneDrive or SharePoint library.
     • Names of several affected files/folders.
     • The approximate date/time when the data was last in a healthy state.
   • This is required if Microsoft needs to attempt a restore from service backups.

If the standard recycle bin and Files Restore options are exhausted and the data is older than the backup retention window, support may not be able to recover it, but all paid/business recovery attempts must go through the Microsoft 365 admin support channel described above.

References:

• OneDrive billing questions
• How to recover missing, deleted or corrupted items in SharePoint and OneDrive for work or school
• Find lost or missing files in OneDrive
• Restore deleted files or folders in OneDrive