recurring monthly payment

Hello Claire l,

Has you issue been solved? If it has, please hit Accept the answer to support me. If it has not, please tell me more about your problem. I will help you.

Thank you so much!

QQ.

Dear Claire l,

Thank you for sharing the concern regarding a recurring monthly payment that does not appear under Subscriptions or Orders in your Microsoft account. When a charge is not visible in the account portal, it often indicates that the payment may be linked to a different Microsoft account or was set up through a third-party channel. The first step is to confirm whether multiple Microsoft accounts exist and check each for active subscriptions. If no subscription is found, contacting Microsoft Support directly with the transaction details from your bank statement will allow verification of the charge and identification of the associated account. In addition, the bank statement should show the merchant name and transaction ID, which can be provided to Microsoft Support for investigation. This process ensures that the payment source is identified and the subscription can be cancelled if necessary.

If this answer resolves your concern, please click Accept the answer so that confirmation is received.

Best regards,

QQ.