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Hello,

The price of Office Home 2024 sold on Amazon and similar sites is around $179. How much did you pay for it on Groupon?

If you purchased a non‑genuine copy of Office, as indicated by the Q&A Assist AI, please contact the seller on Groupon who is offering Microsoft Office 2024.

The symptoms match issues seen when buying “Microsoft Office 2024 Professional Plus” or similar through third‑party marketplaces (such as Groupon) using product keys that are not genuine retail/consumer licenses.

From the provided information:

• “Professional Plus” and other “Plus” editions are volume licenses intended for organizations, not for individual consumers.
• These keys are often resold illegally and are not supported on consumer setup sites such as setup.office.com.
• This leads to errors like “Service unavailable – a technical problem has occurred” or inability to download/activate Office after the key is accepted.

Next steps:

1. Check the exact product name in the Groupon purchase confirmation. If it includes “Professional Plus” or was delivered via a non‑Microsoft download link (for example, Google Drive), it is almost certainly a volume license that is not valid for individual resale.
2. Do not continue trying to install or activate from non‑Microsoft download links.
3. Contact Groupon (or the seller on Groupon) and request a refund, explaining that the key appears to be an unauthorized volume license that cannot be activated as a consumer product.
4. If Office is still needed, purchase Microsoft 365 or a supported Office 2024 edition directly from Microsoft or another authorized retailer, then follow the official steps in Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac to install.

If a different error appears when entering the key (for example, product key not valid or blocked), the guidance in "Product key is not valid" error when activating Office applies: the key has been blocked and the seller should be contacted for a refund.

References:

• Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac
• "Product key is not valid" error when activating Office
• Office product key errors ERR_MISSING_PARTNUMBER or ERR_INVALID_TOKEN
• installed MS office 2024, got 2021, how to fix this? - Microsoft Q&A
• We purchased, through Groupon, a 2024 Office program. After about 30 days it stopped working. We believe it is due to a 30 day 'time out' feature in the program that must be over ridden. How can we resolve this problem? - Microsoft Q&A
• http://offline.officeapps.live.com/outage.html - Microsoft Q&A