Our production universal printer sever is intermittent

Hi Jaswinder Puri (A),

I’m following up to check whether the issue has been resolved. Feel free to reply if you need further information. If the information provided was helpful, please click "Accept Answer" to help others in the community. Thank you!

Hi Jaswinder Puri (A),

The Azure Universal Print service relies on connectors to bridge your on‑premises printers with Azure, so when jobs stop and start randomly, it usually points to connector health or connectivity issues rather than the printers themselves.

To check the health of the service, start with the Universal Print Connector running on your server. Make sure the connector service is up and running, and review the Event Viewer logs under Applications and Services Logs > Microsoft > Windows > PrintConnector. These logs will show if the connector is failing to talk to Azure or losing its registration.

You can also verify service status in the Azure Portal under Universal Print > Connectors. If the connector shows as offline or unhealthy, restarting the service or re‑registering the connector often resolves the issue. Network stability between your Azure tenant and the on‑premises environment is another factor, any interruptions can cause jobs to queue until connectivity is restored.

If the issue persists, I recommend updating the connector to the latest version and confirming that your printers are properly registered in Universal Print. In some cases, deploying a second connector for redundancy helps avoid intermittent outages.

I hope the response provided some helpful insight. If it clarified the issue for you, please consider marking it as Accept Answer so others with the same issue can find the solution.

Jason.