Hi Jerry,
Since this is a public user forum, we cannot access support cases or contact you directly. For your privacy, please avoid sharing personal information such as your phone number in public posts.
If there is anything you need to follow up on regarding the case number above, you can contact Microsoft Support directly and ask them to continue working on your case by providing that number here:
https://support.microsoft.com/contactus
Please feel free to let me know if you need anything else. I'm happy to help.
Have a nice day!