Unable to open my account

Please note that this forum is a public platform, and I will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data

Hello AustinGoree-1044,

Thank you for posting to the Microsoft Q&A forum. 

I understand how frustrating it is to be stuck in a constant sign-in loop when you just need to access your emails. 

This looping behavior is often caused by corrupted session cookies in your browser, which can confuse the sign-in process and continuously send you back to the start. To get this resolved, I recommend trying the following steps: 

Solution 1: Use an Incognito or InPrivate Window 

If you are using Google Chrome or Microsoft Edge, press Ctrl + Shift + N on your keyboard (or Cmd + Shift + N on a Mac). This opens an "Incognito" or "InPrivate" window. Go directly to outlook.live.com. If you can access your account successfully this way, it confirms that the issue is tied to your regular browser's saved data. 

Solution 2: Clear Corrupted Cookies and Cache 

To fix the issue permanently so you can log in normally, you will need to clear out the bad data. 

1. Go back to your browser window. 
2. Press Ctrl + Shift + Delete (or Cmd + Shift + Delete if you're using a Mac). 
3. In the Clear browsing data window, set the Time range to All time. 
4. Select Cookies and other site data and Cached images and files. (You can leave browsing history and passwords unchecked.) 
5. Click Clear data. 
6. Close the browser completely, reopen it, and then access Outlook again.

I hope this helps you get past the sign-in steps and back into your inbox. Please feel free to reply if you need further assistance! 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.