The system upgrade always fails, the next available version is 20H2, and I need to upgrade to 23H2.

Hi 春阳 王,
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Hi 春阳 王,

If Windows Update always fails and only shows version 20H2, the easiest way to upgrade to 23H2 is to perform a manual upgrade instead of using Windows Update.

You can upgrade using the Windows Installation Assistant from Microsoft. First, go to the Microsoft Windows download page: https://www.microsoft.com/software-download/windows. Download the Windows Installation Assistant, then run the tool and select "Upgrade this PC now". After that, choose the option "Keep personal files and apps". Follow the instructions on the screen and allow the upgrade process to complete. The computer may restart several times during the installation.

You can also try repairing system files. Open Command Prompt as Administrator and run the following commands:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

After the commands finish running, restart the computer and try running Windows Update again to see if the upgrade works.

If this was helpful, please click "Accept Answer" or "Vote". If you have any further questions, you can leave a comment. Have a great day!

TV

To move from an older Windows 10 build to Windows 10 23H2 when Windows Update only offers 20H2 and the in-place upgrade keeps failing, use an in-place upgrade with newer media and standard upgrade troubleshooting.

1. Make sure the current Windows 10 version is not already past end of service and that the device meets hardware and driver requirements for the target version. If prerequisites are not met, upgrade will continue to fail.
2. If upgrading through Windows Update stops before completion, follow the generic Windows upgrade troubleshooting guidance:
   • Use the Windows Update troubleshooter and then retry the upgrade.
   • If an error code is shown, look it up in the Windows upgrade error guide and apply the specific fix. For example, errors like 0x80073712 or 0xC1900107 require DISM repair or cleanup of pending installations.
   • If a cleanup from a previous attempt is pending (0xC1900107), restart the device and, if needed, run Disk Cleanup and remove temporary and system files before retrying.
3. If Windows Update continues to offer only 20H2 or fails repeatedly, perform an in-place upgrade using current installation media instead of relying on the built-in offer:
   • Download or otherwise obtain current Windows 10/11 installation media that already includes the latest cumulative updates.
   • Mount the ISO and run setup.exe from within the running OS, choosing to keep apps and files.
   • This bypasses some of the limitations of older servicing baselines and can take the device directly to a newer, supported release, provided the media is for that release.
4. If specific cryptographic or SafeOS issues block the upgrade (for example, CRYPT_E_FILE_ERROR–type failures when moving to a newer release), use media or Windows Update content that already includes the latest Safe OS Dynamic Update, or allow the device to connect to Windows Update during setup so that the SafeOS update can be downloaded and applied during the upgrade phase.
5. If repeated attempts still fail after applying the above, collect setup logs and contact Microsoft Support for guided troubleshooting.

References:

• Some versions of Windows 10 display a notification to install the latest version
• Get help with Windows upgrade and installation errors
• Error 0x000000c1 or 0x80092003 CRYPT_E_FILE_ERROR stops in-place upgrade from Windows 10 to Windows 11
• Upgrade fails and generates error code 0xC1900101-0x20017