Get access to account on marketplace.visualstudio.com

Question

Get access to account on marketplace.visualstudio.com

Cyprien Quilici 0

Hi,

I'm trying to get access to my account so I can publish a new version of my VSCode extension.

I managed to login with my personal email address but the link I always followed to upload new versions returns a 403 (forbidden).

It looks like I'm not connected to the correct account. I have tried :

Logging with every email address I have used in the last decade. None seemed to connect me to the correct account.
Asking for help in the (clearly AI) help chat available at support.microsoft.com. I wasted an hour just to finally be redirected elsewhere.
Contacting the sales team (suggestion of the chatbot). The suggestion was to open the pricing page and use the email contact on the right. No response at the moment.

I don't know what to do. How can I find how to authenticate with the correct account ?

Please help.

2 answers

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Answer 1

Surya Amrutha Vaishnavi Lanka (INFOSYS LIMITED) 1,960 Microsoft External Staff

Thanks for reaching out!

The extension belongs to a publisher identity, and the user is logged in with an account that is not associated with that publisher.In the Visual Studio Marketplace: Publishing is controlled by Publisher Accounts. Access is tied to Azure DevOps / Microsoft identity permissions. If the logged-in account is not a publisher owner or contributor, the upload endpoint returns 403.

Below are some steps

Verify the Publisher Account and check which publisher owns the extension.

https://marketplace.visualstudio.com/manage

If the publisher does not appear, they are logged into the wrong account.

Verify Azure DevOps Organization Access, Visual Studio Marketplace publishers are actually linked to Azure DevOps organizations. (https://dev.azure.com)

Click profile icon and Switch directory if needed, Verify the organization where publisher was created.

Check Publisher Permissions, If the publisher exists but publishing fails. Select the publisher and goto Members

Check one of these roles:

-Owner

-Contributor

If not, an owner must add them.

Clear Authentication Session. Marketplace authentication often breaks due to token mismatch.
Verify VSCE Publishing Credentials, If publishing via CLI
Confirm Publisher Name Matches Extension. It must exactly match the Marketplace publisher.

If incorrect then Marketplace returns 403.

Cyprien Quilici 0 Reputation points

2026-03-05T15:00:49.8133333+00:00
Thanks for answering.

I tried :

step 1 => I end up on a page asking for me to create a publisher, which means I'm not on the right account.

step 2 => I get the error in the screenshot below

step 3 => I can't do it, since I can't connect to Azure Dev Ops with my account

step 4 => Everything I have done was in a private tab, so lingering authentication credentials are unlikely.

step 5 => Not publishing via CLI.

step 6 => My account matches the name of the publisher, but I don't think I've got a publisher linked to it ?

Any idea what I could do next ? I'm so lost...
Surya Amrutha Vaishnavi Lanka (INFOSYS LIMITED) 1,960 Reputation points Microsoft External Staff

2026-03-09T11:23:55.59+00:00
Thanks for explaining the issue:

The visual studio Marketplace publisher is linked to an Azure Devops tenant " Mricrosft Services", it is not a guest or member user. Because of that Azure blocks access to the Marketplace management application.

The manage page asks to create a new publisher and existing does not appear

To solve this issue please follow below solution

Identify who owns the publisher organization.

That owner must go to Azure portal, then give Entra ID as new Guest user.

Now add your user id assign access to organization.

If the tenant administrator is unknown or the original publisher owner no longer has access, please open a supprt request through the Developer community so the marketplace team can assist in restoring access to the publisher.
Cyprien Quilici 0 Reputation points

2026-03-10T11:10:28.2066667+00:00

Well, I need to open a support request through the Developer community, it seems.

I asked for help here, I hope it is the right place.
Surya Amrutha Vaishnavi Lanka (INFOSYS LIMITED) 1,960 Reputation points Microsoft External Staff

2026-03-10T12:11:57.45+00:00

Yes Definitely, they may help you for azure related issue on more, Thanks for reaching out as it was proceeded with other team so closing the thread from our end. Feel free to reach out for any other related queries.

Answer 2

Cyprien Quilici 0

The AI bot suggested signing in with another account and opening a support ticket as if my account was blocked.

I haven't found any way to open a ticket, all the roads lead to the AI chat.

Can anyone point me to the right location to get help from a human ?

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Get access to account on marketplace.visualstudio.com

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