Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
first time redeem a product key but returned error code: TokenAlreadyRedeemedByOtherMSA
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
That error indicates the Office product key was already activated on another Microsoft account, is this the first time you have tried activating that product key.
Where did you purchase the Office licence or subscription, and were you provided with a key card to activate the licence?