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How to fix a Surface Pen not working on Surface Pro 10

八谷 悠歩 0 Reputation points
2026-02-27T06:10:45.6433333+00:00

Dear Microsoft Support Team,

I am writing to report an issue with my Surface Pen on a Surface Pro 10. Although the pen appears to be connected, the screen does not respond to touch input from the pen tip.

Issue Details:

Touch Input: No response when touching the screen with the pen tip.

Bluetooth Connection: The status shows as "Connected" in Windows settings.

Power/Charging: The pen charges correctly, and the LED indicator light is functioning.

Button Functionality: The tail button (shortcut button) works perfectly for both double-clicks and long presses.

Could you please look into this matter and provide guidance on how to resolve this?

Best regards,

Surface | Surface Pro | Display and screen
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  1. S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
    2026-02-27T07:28:39.8766667+00:00

    Since your Bluetooth is connected, the LED works, and the tail button functions, that means:

    Bluetooth pairing is OK

    Battery and charging are OK

    Button electronics are working As the Pen tip is not writing → this usually means either:

    Pen tip hardware issue

    Touch driver issue

    Wrong pen compatibility

    Digitizer driver problem

    Settings → Windows Update → Advanced Options

    Click Optional Updates

    Install all Surface firmware updates

    Shut down Surface completely

    Press & hold Volume Up

    Press Power

    Release Power, keep holding Volume Up

    You enter UEFI screen

    Try writing there.

    If pen works → Windows driver problem

    If pen does NOT work → Pen tip hardware problem

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