Conversations involving multiple participants, allowing collaboration and information sharing in Teams
Dear @AdaptiveCard_Mess,
Thank you for reaching out to Microsoft Q&A forum
I understand that you're experiencing an unexpected issue where an adaptive card containing a TableCell element with a RichTextBlock does not render correctly in Microsoft Teams. Based on my research, since this workflow was working previously and has only started failing recently, it appears there may be a rendering regression in the Microsoft Teams client that is affecting Adaptive Cards. This means that while your JSON payload remains valid, recent updates to the Teams "renderer" have caused issues with displaying RichTextBlock when nested inside a TableCell.
As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.
For problems of this nature, I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. Ask The Global Admin in your organization to create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support
For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support
I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. Please don’t hesitate to reach out if you need further assistance. Wishing you all the best in resolving this issue!
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