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Teams hides chats

abjq 10 Reputation points
2026-02-25T17:45:13.8666667+00:00

Since the last update, I can no longer see more than 35 old chats in the Teams sidebar.

"Finding chats through search" is not an answer I'm afraid. As I don't necessarily recall who it was with in a big organisation.

Please reinstate the full chat list when you click on "see more". Thanks.

(I already looked at https://learn.microsoft.com/en-us/answers/questions/4438231/stop-autohiding-the-existing-chats-on-left-side-of and the zoom workaround no longer works.)

Microsoft Teams | Microsoft Teams for business | Chats | Other

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  1. Ryan-N 10,885 Reputation points Microsoft External Staff Moderator
    2026-02-25T18:08:53.2+00:00

    Hi @abjq,

    Welcome to the Microsoft Q&A forum.

    I would like to provide you with the following information.

    Please try the methods below to check whether your conversations are displayed correctly:

    Method 1: Sign out of your account and then sign back in.

    Method 2: Clear the Microsoft Teams cache.

    • Step 1: Completely close the Teams application.
    • Step 2: Press Windows + R, then enter the following path: %userprofile%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
    • Step 3: Delete all files and folders in this directory.
    • Step 4: Restart the Teams application.

    Method 3: Uninstall and then reinstall the Microsoft Teams application.

    Additionally, if you are using the Teams desktop app, please also check whether the issue still occurs when you access Teams through a web browser.

     https://teams.microsoft.com/

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

    Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    I look forward to continuing the conversation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. Q&A Assist
    2026-02-25T17:45:22.33+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Currently, there is no specific information in the provided context regarding the limitation on the number of chats displayed in the Microsoft Teams sidebar or any options to reinstate the full chat list. If you are experiencing issues with chat visibility after an update, it may be beneficial to check for any new updates or settings in Teams that could affect chat display.

    For further assistance, consider reaching out to Microsoft support or checking the official Microsoft Teams documentation for any recent changes that may not be reflected in the current context.

    References:

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