The "Marketplace" tab on the Microsoft 365 admin center is not showing for me

Dear @Randy Brauner,

Thank you for reaching out to the Microsoft 365 Q&A Forum and I am here to help you resolve the visibility issue with the Marketplace tab and ensure you can acquire your licenses. 

I understand how critical it is to get the Microsoft Teams Phone Resource Account licenses provisioned for your call queues and auto attendants. As a Billing Admin, you should typically have access to purchase services, but the reason you aren't seeing the "Marketplace" tab likely comes down to a recent interface update or specific billing account permissions. 

There are three primary reasons why you might not see the "Marketplace" tab in the Microsoft 365 admin center: 

1. Interface Renaming: Microsoft recently updated the navigation. In many tenants, the Marketplace tab has replaced the old Purchase services tab. If you don't see "Marketplace," look for Billing > Purchase services; they are functionally the same. 
2. Billing Account Role: While you are a "Billing Admin" at the Entra ID (directory) level, you might not be assigned as a Billing account owner or contributor on the specific billing account. This is a common gap that prevents the "Buy" options from appearing. 
3. Reseller Restrictions: If your organization purchases licenses through a Partner or a Cloud Solution Provider (CSP), the ability to buy directly from the Marketplace may be disabled by default to prevent billing conflicts. 

I recommend following these steps to locate the tab and the specific license you need: 

Step 1: Check "Purchase Services" 

If "Marketplace" is not a top-level item in your left-hand menu, expand the Billing section. 

• Go to Billing > Purchase services. 
• Search for "Microsoft Teams Phone Resource Account". 

Note: These licenses are often $0.00, but you still must "buy" them to add them to your tenant. 

Step 2: Verify Billing Account Permissions 

If the page is blank or gives an error, a Global Admin needs to grant you specific billing account rights: 

1. Go to Billing > Billing accounts. 
2. Select the account and go to Edit billing account roles. 
3. Ensure your user account is listed as a Billing account contributor. 

For more details, refer to: Understand your Microsoft business billing account | Microsoft Learn 

Step 3: Alternative: Purchase via Teams Admin Center 

If the main admin center is still giving you trouble, you can sometimes trigger the acquisition through the Teams-specific portal: 

1. Go to the Teams Admin Center. 
2. Navigate to Voice > Resource accounts. 
3. Click Add. Sometimes, if you lack a license, the portal will provide a direct link to "Buy" or "Acquire" the necessary Resource Account license. 

Official documentation: Manage resource accounts for service numbers - Microsoft Teams | Microsoft Learn 

I hope the above information is clear. Thank you for your understanding and cooperation. Please let me know how it goes after trying the steps above. I’m here to help further if needed.  

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