This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 45%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
I have a Microsoft Surface Pro 11 that is less than a year old. It's mouse has started moving on it's own and opens and closes windows and apps. I have cleaned the screen, checked for viruses, reinstalled drivers, and completely reset the PC. It still does the same thing. I am unable to get Microsoft to help me in anyway, because the AI states I don't have a serial number that can be confirmed. So, I can't even speak with a person to try to confirm my serial number.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
It seems to be a failing touch panel sending random input.
Open Device Manager > Expand Human Interface Devices
Find:
HID-compliant touch screen
Right-click → Disable
Now use the Surface with:
Mouse
Touchpad
Keyboard
If the problem stops immediately, the touchscreen hardware is defective.
To Find Serial No:
Shut down completely
Hold Volume Up
Press Power
Release Power when logo appears
It enters UEFI screen
Serial number is listed there.
Ref: How to use Surface UEFI
