Teams admin center not updating Crestron Schedulers

Hi @Travis D, 

Thank you for posting your question in the Microsoft Q&A forum. I appreciate how queued device updates can impact your operations, and I am grateful for your patience while this is being investigated.     

Microsoft has confirmed an active Microsoft 365 service incident, MO1237461, categorized as service degradation and affecting sign‑in flows that require Multifactor Authentication. When MFA is intermittent, actions within admin experiences can time out, which in turn may cause device update jobs to remain queued in the Teams admin center, including updates for Crestron Scheduler panels. 

Regarding the cause, Microsoft has stated that they are reviewing Microsoft Entra sign‑in logs and related network telemetry following reports of 504 gateway timeout errors during MFA challenges and are also analyzing third‑party authentication dependencies. 

For your reference: Service health - Microsoft 365 admin center 

Note: Access is limited to Microsoft 365 Global Administrator. Please contact your IT admin if you don’t have access.        

The next update is scheduled by Tuesday, February 24, 2026. While investigation continues, some users may still experience residual issues until authentication services fully stabilize.  

At this stage, no action is required on your part. However, if you are still impacted, sharing a few specifics can help expedite troubleshooting. Please provide the approximate time of the occurrence, the admin experience used in Teams admin center and browser, the exact operation attempted such as updating the Teams app or Admin agent, and a screenshot of the queued or failed job. If Microsoft later requires additional diagnostics, I will supply clear, secure instructions for capturing a HAR log. 

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this information helps clarify the situation. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.  

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

If you are experiencing issues with updating Crestron TSS-1070 schedulers and other Crestron devices through the Teams admin center, there are a few troubleshooting steps you can consider:

1. Check Network Connectivity: Ensure that the devices have a stable network connection, as connectivity issues can prevent updates from being pushed.
2. Manual Updates: If the manual update option is queued and not progressing, try restarting the devices or the Teams admin center to see if that resolves the issue.
3. Update Settings: Verify that the update settings for the devices are configured correctly in the Teams admin center. Ensure that automatic updates are enabled if you want them to update without manual intervention.
4. Firmware Compatibility: Make sure that the firmware version of the Crestron devices is compatible with the Teams app version you are trying to install. Sometimes, certain firmware versions may not support the latest app updates.
5. Contact Support: If the issue persists after trying the above steps, consider reaching out to Microsoft Support for further assistance, as they can provide more specific guidance tailored to your situation.

By following these steps, you should be able to troubleshoot the update issues with your Crestron devices in the Teams admin center.

References:

• Update Microsoft Teams devices remotely
• Certified Teams panels