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I can't log in

Ca 0 Reputation points
2026-02-23T10:04:52.79+00:00

Hello, for some reason, I can’t log in to my work account. It keeps saying that the password is wrong, even though it’s the same one I’ve been using for the past year. When I try to recover the account, it tells me that the email doesn’t exist. The strange thing is that I’m still logged in on my phone and it works fine there. I also tried to change my password from my phone, but it says I’m not able to do that. Any solutions? Thanks

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  1. nobuko c 120.8K Reputation points Independent Advisor
    2026-02-23T10:59:13.44+00:00

    Hello,

    You may want to try Microsoft account recovery or resetting your password.

    Please refer to the support article below for instructions on how to recover your Microsoft account or reset your password.

    Help with the Microsoft account recovery form

    Reset a forgotten Microsoft account password

    If your Microsoft account is a work or school account, please refer to the support article below.

    Reset your Microsoft work or school account password using security info

    Change your work or school account password using security info

    If you are unable to sign in, please contact your organization’s administrator.

    Register the password reset verification method for a work or school account

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  2. Q&A Assist
    2026-02-23T10:05:03.7833333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a login issue with your work account. Here are some steps you can take to troubleshoot the problem:

    1. Verify Your Email: Make sure that you are entering the correct email address associated with your work account. If you're getting a message that the email doesn’t exist, double-check for any typos or extra spaces.
    2. Password Check: Ensure that you are entering the password correctly, with no typos or extra spaces. If you are certain that the password is correct, you might want to try resetting it.
    3. Account Recovery: Since you mentioned that the recovery process indicates your email doesn’t exist, it might be worth contacting your organization's help desk for assistance. They can verify if your account is active and help you with the recovery process.
    4. Access from Phone: Since you are still logged in on your phone, you might be able to access account settings or security options from there. However, if it prevents you from changing the password, it's best to follow up with your IT support.
    5. Contact Support: If the above steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance. They can help you troubleshoot the specific problem with your account.

    Following these steps should help you regain access to your account.

    References:

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