Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.
The DRIVER_POWER_STATE_FAILURE (0x9F) error typically indicates that a driver is in an inconsistent or invalid power state. Given the issues you're experiencing with your new PC, here are some troubleshooting steps you can follow:
- Check for Recent Changes: Since you mentioned that the PC is new, consider any recent changes, such as new device drivers or system services. If you added any recently, try removing or updating them.
- Device Manager: Open Device Manager and look for any devices marked with an exclamation point (!). This may indicate a faulty driver. Review the event log displayed in the driver properties for any faulting driver and try updating it.
- Event Viewer: Check the system log in Event Viewer for additional error messages that might help identify the device or driver causing the error. Look for critical errors that occurred around the same time as the blue screen.
- Power Options: Temporarily disable power-saving features in the Power Options settings. Some driver issues are related to system hibernation and power states.
- Run Hardware Diagnostics: Since your PC is new, run any hardware diagnostics provided by the manufacturer to check for hardware issues.
- Memory Diagnostics: Run the Windows Memory Diagnostics tool to test your memory for errors. Access it through the Control Panel by searching for "Memory" and selecting "Diagnose your computer's memory problems."
- Check Compatibility: Ensure that all installed hardware is compatible with your version of Windows. You can refer to the Windows specifications for guidance.
- Virus Check: Run a virus detection program to rule out any infections that could be causing system corruption.
If you continue to face issues, consider reaching out to the manufacturer for support, especially since the PC is still under warranty.
References: