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Dual monitors on docking station will not wake up

Tony Hager 0 Reputation points
2026-02-20T19:49:26.9933333+00:00

I have my surface attached to the extended docking station with the two dual mini hdmi connections. When I wake up my surface the two monitors remain asleep and will not activate. I have to manually unplug each monitor in order to get them to start working. Why will they not wake up when the surface is restarted? I have tried all the suggestions by the AI response and many other suggestions from other answers. Disconnecting the surface from the Dock does not help. Win + P key stroke does not help either.

Surface | Surface Pro | Display and screen
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  1. S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
    2026-02-21T01:26:48.7166667+00:00

    Try opening Device Manager, finding your display adapters, right clicking the graphics driver, and selecting Update Driver. Sometimes old driver works. In that case you need to roll back the driver.

    In Device Manager, find your USB hubs, select Properties → Power Management, and uncheck Allow the computer to turn off this device to save power for each one.

    Try setting your monitors to never sleep independently.

    Check Windows Update → Advanced Options → Optional Updates — Surface firmware updates often ship separately here and specifically address dock wake issues

    In Start Search type Regedit and hit the Enter key. Locate:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers

    Add a new DWORD value called TdrDelay and set it to 8.

    Reboot and recheck.

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