Outlook Android App - Cannot Login

Hi Jacqueline Cepeda

Thank you for reaching out to the Q&A Forum.

Based on the error message mentioning "FedRAMP compliance" and the "Government Community Cloud", I would like to share some information from my research that I hope will be helpful that the error regarding "FedRAMP compliance" and the "Government Community Cloud" suggests the app might be encountering difficulty verifying your device's security status. The indefinite loading on the "Exchange" option can occur if the account restrictions prevent that specific connection method

Here are some recommended steps you might consider trying:

Install the "Intune Company Portal" app:

Even if your company does not require you to fully manage your personal phone, Android devices connecting to Government email almost always require this app installed to handle the secure sign-in process. You can go to the Google Play Store and download Intune Company Portal. You likely do not need to sign into this app, just having it installed allows Outlook to verify your credentials.

Clear your default browser cache:

Outlook uses your phone’s default browser to load the sign-in screen. Old data stored there can cause the loop you are seeing. You can go to Android Settings > Apps > Chrome (or your default browser) > Select Storage & Cache and tap Clear Cache and restart your phone.

Try the QR Code setup:

Since the app is struggling to automatically find your government mailbox, scanning QR may force the app to use the correct settings from your computer.

• On your computer, log in to your work email via the web browser.
• Click Settings (Gear icon) > General > Mobile Devices.
• Click Set up Outlook for Android to display a QR code.
• Open Outlook on your phone. When asked to add an account, look for the option to Scan QR Code.

Here are some additional official Microsoft articles you can refer to:

• Using Outlook for iOS and Android in the Government Cloud
• Microsoft Authentication Library (MSAL) for Android

If the above steps do not work, you should reach out to your IT administrator to check a policy enabled called OutlookMobileGCCRestrictionsEnabled. This policy specifically blocks Outlook for Android unless the device is fully managed/enrolled. You may need to ask your IT team if "Personal/Non-managed devices" are currently allowed to access email.

I hope this information proves helpful.

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It seems that you are experiencing issues logging into your Outlook app for Android with your Office 365 Government Community Cloud account. The error message indicates that the app couldn't find your mailbox, which could be related to compliance issues with FedRAMP. Here are some steps you can take to troubleshoot this issue:

1. Check Exchange Server Compatibility: Ensure that your Exchange server is using TLS 1.2 or later, as Outlook for iOS and Android do not support TLS 1.0 or 1.1. If your server is using an outdated version, you may need to upgrade.
2. Verify SSL Certificate: If you encounter messages about insecure connections, check if your SSL certificate is valid and trusted. An invalid or untrusted SSL certificate can prevent successful connections.
3. Account Setup: If you are prompted to add your account as an Exchange account, ensure you are following the correct setup process. You may need to contact your IT department for assistance with the correct server settings.
4. Device Management: If your device is not managed by Microsoft Intune, it might be quarantined due to Device Access rules. You can check with your IT administrator to see if your device needs to be unblocked.
5. Contact Support: If the issue persists, consider reaching out to your internal help desk or Microsoft Support for further assistance.

By following these steps, you should be able to resolve the login issue with your Outlook app.

References:

• "The connection to your mail server timed out" error in Outlook for iOS or Outlook for Android
• Error when Outlook for iOS or Android connects to Exchange Server: Insecure connection or Secure connection unavailable
• Users who use Outlook for iOS and Android and Device Access (ABQ) rules are unexpectedly quarantined