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Disconnection when printing in Azure Virtual Desktop

MichaelB-2136 110 Reputation points
2026-02-11T15:37:31.0966667+00:00

Some of our users get disconnected when printing inside AVD through Windows App. The print job gets to downloading pages section after clicking print and disconnects the user. Some client PC/s users are affected, some are not, it appears to be random and started a few months ago. The printer is a Canon IR 3926. It is a locally network shared printer that works perfectly outside of AVD using Generic PCL 6 Driver then gets redirected inside of AVD. Locked Print is in use.

I have tried the following:

Repairing and completely replacing with brand new FSLogix profile's of users affected

Forcing Easy Print to be used

Attempting to disable advanced printer feature which cannot be done unless in an admin session.

Installing Canon Generic Plus UFR II inside the AVD VM and attempting to disable Easy Print to force the VMs to use the UFR driver which seemingly cannot be done, whatever I try via GPO the redirected printer driver still shows as Remote Desktop Easy Print.

One device appears to be affected more than others, and during testing I found that:

1 - This issue does not occur if using an admin account.

2 - Printing to PDF still works fine inside AVD for faulting users

3 - I found this entry in event viewer on the client side when the disconnect occurs:

Faulting application name: msrdc.exe, version: 1.2.6876.0, time stamp:0x69712a88Faulting module name: ntdll.dll, version: 10.0.26100.7623, time stamp:0x5b6dddee

Exception code: 0xc0000409

Fault offset: 0x00000000013bfd5

Faulting process id: 0x4BCC

Faulting application start time: 0x1DC95C16E0C2421

Faulting application path: C:\ProgramFiles\WindowsApps\MicrosoftCorporationll.Windows365_2.0.918.0_x64x_8wekyb3d8bbwe\msrdc\msrdc.exe

Faulting module path: C\WINDOWS\SYSTEM32\ntdll.dll

Report Id: b1f37392-1b63-4295-9e59-6650974742d9

Faulting package full name:

MicrosoftCorporationll.Windows365_2.0.918.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Windows 365

I'm out of ideas on how to fix this now. This worked perfectly up until November 2024 when it started at random.

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
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  1. Harry Phan 15,915 Reputation points Independent Advisor
    2026-02-11T21:35:52.9+00:00

    Hi Michael,

    The crash you’re seeing with msrdc.exe tied to ntdll.dll indicates the Remote Desktop client itself is faulting during print redirection, not the Canon driver directly. Since this began around November 2024, it aligns with changes in the Remote Desktop client builds that altered how Easy Print interacts with redirected printers. Because admin accounts don’t reproduce the issue, it points to user‑level policy or permissions in combination with the driver. The most reliable way forward is to bypass Easy Print entirely: install the Canon UFR II driver directly on the AVD session hosts and map the printer through a print server rather than relying on redirection. If that’s not possible, enforce auto‑hide of advanced features like Locked Print, as Easy Print does not handle vendor‑specific extensions well. Also confirm you’re running the latest Remote Desktop client from the Microsoft Store; older builds are known to throw 0xc0000409 exceptions. If the issue persists even on the latest client, open a support case with Microsoft as this is a regression in the Remote Desktop client’s print redirection layer, not something you can fix with FSLogix or profile resets.

    Hope it helps. Harry.

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