Share via

Two Microsoft 365 accounts but only want one

Bethan Spearing 0 Reputation points
2026-02-10T10:13:34.6866667+00:00

I have two Microsoft 365 accounts by mistake, all my data is in the one I haven’t renewed subscription for. How do I change my main email account to the paid one. I’ve tried adding it but says I already have an account with that name

Microsoft Edge | Profile, sync, and sign in | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kayece Jan Mae Amizola 13,405 Reputation points Independent Advisor
    2026-02-10T10:55:58.25+00:00

    Hi,

    Transferring a subscription from one Microsoft account to another is not possible. Subscriptions are tied to the account where they were originally purchased. An email address already associated with a Microsoft account cannot be added to a different one.

    If you want to use Microsoft 365 on the account where your data is stored, you’ll need to cancel the subscription on your other account and request a refund. Please note that refund requests are subject to approval. Once processed, you can renew or purchase a new subscription directly under the account that contains your data.

    If you need more assistance, please let me know.

    Stay Safe!

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.