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The backlight on my daughter’s surface has broken. I need to contact someone who can fix this.

Lara Macpherson 0 Reputation points
2026-02-09T18:11:41.2533333+00:00

The backlight on My daughter’s surface has stopped working. I need to send her machine in for hardware support so that she can continue with her school work. We can’t afford to buy a new machine every 3/4 years. Surely your machines can be fixed?

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,695 Reputation points MVP Volunteer Moderator
    2026-02-10T14:03:38.7033333+00:00

    You didn't specify exactly what model device you have. If it is out of warranty, Microsoft offers paid repair/replacement depending on the model. Start at https://support.microsoft.com/en-us/topic/how-much-does-out-of-warranty-service-cost-for-your-device-or-accessory-8fcde6e4-e03b-461b-bd04-98053f991cac select your country to see the cost, then Surface. If your device is not on the list, Microsoft no longer offers out of warranty paid repair/replacement,

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  2. S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
    2026-02-10T01:41:10.49+00:00

    Is it under the warranty?

    I recommend checking the warranty status first, then opening a repair request through the Surface Support Portal.

    Even if coverage has expired, Microsoft offers paid repair options, so you don’t have to buy a new device.

    Service requests can be submitted online, and if your device remains under warranty or is covered by a protection plan, repairs or replacements may be provided at no additional cost.

    How to get service or repair for Surface

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  3. Huy-K 9,940 Reputation points Microsoft External Staff Moderator
    2026-02-10T01:29:46.4966667+00:00

    Dear @Lara Macpherson,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

    To get service or self-repair before a service request, here is a reference: How to get service or repair for Surface - Microsoft Support

    For In-person support, please refer to this link: Service centers for in-person support - Microsoft Support

    I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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