Account locked, two step verification won’t work and desperately need access to my emails. Recovery form not working.

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with account or login-related issues.

The "Too Many Requests” error usually happens if there have been multiple login attempts in a short period of time, and Microsoft temporarily blocks further attempts to protect the account.

Could you let me know when you last tried signing in after the reset?

The only option for now is to wait for the full 24 to 48 hours for the lockout to clear completely.

Try not to attempt signing in during this time, as doing so will reset the waiting period back to zero. Once the time has fully passed, you should be able to sign in again without needing to reset your password.

Also, are you trying to sign in from a new device or location? Sometimes that can also trigger extra security checks.

Click "Add comment" to let me know.

Regards,

John J.D.

If your account is locked due to multiple incorrect password attempts and you're unable to use two-step verification, there are a few steps you can take to try to regain access:

1. Wait for the Lockout Period: Microsoft temporarily locks accounts after too many failed sign-in attempts. This lockout period usually lasts about 24 hours. Avoid further attempts during this time, as they can restart the cooldown.
2. Use the Account Recovery Form: Since you've already filled out the recovery form, ensure you provide as much accurate information as possible. If you have reached the daily limit for submissions, you will need to wait until the next day to try again.
3. Check Your Security Info: If you can sign in briefly, go to Microsoft Account Security and review your security info. Ensure that your phone number and recovery email are correct and remove any unfamiliar information.
4. Contact Microsoft Support: If the recovery form is not working, you can contact Microsoft Support for assistance. You can do this by going to the Microsoft Support page and selecting options related to account recovery.
5. Try Different Browsers or Networks: Sometimes, using a different browser or network can help with the recovery process. You might also try clearing your browser cache or using InPrivate mode.

If you suspect unauthorized access to your account, make sure to mention this when contacting support, as it may expedite the recovery process.

References:

• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A