Why am I missing important emails that were in my Reference-current folder?

No, I am still not able to find the emails. I went to the outlook.office.com and the emails are not in the Reference folder as well. Of course, I have looked in the junk and trash bins, but they are not there. I did not delete these important emails. Microsoft has done something with them without any warning or permission. For what reason? That is the question that needs to be answered, which will point us in the right direction.

Hi @Martin Osborne

Thank you for reaching out to our Q&A forum.

I know these documents are very important to you, I will try my best to assist you with this issue.

First, please log in via https://outlook.office.com/, this is Outlook Web, check if you can see the email in the Reference-current folder here.

If yes, your emails are safely stored on the server. You can try remove and re add account to force a resync to the server or temporarily switch to New Outlook Mac to see if the emails show up.

If you do not see it here, check in deleted items and recoverable items (this is the second stage recycle bin, items that deleted from deleted folder will go to this folder).

If you cannot find the emails in your mailbox anywhere, you might need to reach out to your IT admin. They can perform a content search (this is an advanced step for IT admin). Create a search for a case in eDiscovery | Microsoft Learn

I understand that you are not familiar with these technical steps, so if you cannot reach out to your IT or you don't have an IT admin in your organization, you can try to open a support ticket via Admin Center.

Please ask me if need anything else, I'm here to help.

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