I would like to terminate our MS Teams essentials subscription

Detta svar har översatts automatiskt. Därför kan det innehålla grammatiska fel eller ovanliga formuleringar.

Eftersom du ställde frågan på svenska kommer jag också att svara på svenska.

Eftersom jag inte har tillgång till bilderna på den svenska sidan, skulle jag uppskatta om du kan hänvisa till bilderna på den engelska sidan istället.

Hej @Olof Moen,

Jag har skickat ett privat meddelande till dig för att skydda din personliga information. Vänligen ta en stund och kontrollera det.

Obs: För att komma åt den privata meddelandeplattformen, vänligen ladda om den här trådsidan och välj ”Visa meddelanden” enligt skärmdumpen nedan.

Ser fram emot ditt svar.

I did not get an answer to my question taht can logg in as an admin yo our business account, I am denied where it says I have an personal account ???

Do I need to communicate in English ???

I can not logg in as an admin, I get this message;

Du kan inte logga in här med ett personligt konto. Använd ditt arbets- eller skolkonto istället.

Jag behöver logga in för att säga upp företagets MS Teams Essential konto som vi inte använder.

Kan ni återkomma med svar tack.

Since this forum is a public platform, I have modified your question to hide your personal privacy. For future posts, kindly avoid sharing personal or organizational information to protect your data.

Hello @Olof Moen,  

Thank you for reaching out to the Q&A forum! 

I hope you understand that as a forum moderator, I do not have the authority to assist you directly via email as requested. However, I will do my best to guide you in the right direction and provide the appropriate steps here on the forum. 

Since Microsoft Teams Essentials is a business subscription, could you please help re‑confirm the following: 

1. I also noticed that your post is tagged under “Business.” Could you please confirm whether you’re using a work (organizational) account, or a personal account such as Outlook.com or Hotmail.com? 
2. Are you a Global Administrator or Billing Administrator for your organization?
3. Did you purchase the subscription directly from Microsoft, or through a third‑party reseller?

Because this is a business subscription, the cancellation can only be performed by an administrator through the Microsoft 365 Admin Center. 

If you are an admin for your organization, you can follow the steps below to cancel the subscription. Q&A Assistance mentioned before; however, I will include screenshots as well to make the process easier to follow: 

(If you are not the global admin, please kindly ask your IT Admin to do it for you)  

• You can sign in to the Microsoft 365 Admin Center, then you go to Billing => Your products

(Since my test environment does not include a Microsoft Teams Essentials subscription, I tested this using a Microsoft Teams Enterprise trial instead. However, the cancellation steps are the same)

• You can select Microsoft Teams Essentials and choose Cancel subscription and confirm. 

Note: If you have lost administrator access, or if the subscription was purchased through a third‑party reseller, please reply here in the thread so I can guide you on the appropriate next steps.

Looking forward to hearing from you!

If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

To terminate your Microsoft Teams Essentials subscription, you will need to cancel it through the Microsoft 365 admin center. Here are the general steps to follow:

1. Sign in to the Microsoft 365 admin center.
2. If you are using the Simplified view, select Subscriptions. If you are using the Dashboard view, go to Billing > Your products.
3. Locate the subscription you want to cancel and select it.
4. On the subscription details page, look for the Billing settings section, and under Subscription status, select Cancel subscription.
5. If you are within the grace period, you may need to provide a reason for cancellation and then confirm the cancellation.
6. If you are outside the grace period, you will need to turn off recurring billing instead.

Make sure to back up any important data before proceeding with the cancellation. If you encounter any issues, consider reaching out to Microsoft support for assistance.

References:

• Cancel your subscription in the Microsoft 365 admin center