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I have just purchased a surfacepro laptop13 and have a black circle in the bottom right on startup

Olivia Jones 0 Reputation points
2026-01-20T08:31:35.8566667+00:00

Black dot in bottom right of screen. Taking a long time to download updates - at 1% for about 20 mins.

Surface | Surface Laptop | Display and screen
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  1. Ian-Ng 10,515 Reputation points Microsoft External Staff Moderator
    2026-01-20T17:06:56.65+00:00

    Hi @Olivia Jones,  

    Welcome to Microsoft Q&A forum.  

    Congratulations on your new Surface Laptop 13. I understand that seeing a black circle on the screen and experiencing slow updates can be concerning for a brand-new device, but these behaviors are often part of the initial setup process. 

    Regarding your concerns: 

    • The black circle, this is typically a system icon indicating that the device is rebuilding its drive cache. This is a software-level process to ensure your storage is optimized and usually resolves itself within a few minutes. 
    • Updates stuck at 1%, during the first setup, Surface devices often download large firmware packages. It is very common for the progress bar to appear "stuck" at 1% for 30 to 60 minutes while it verifies these files in the background. 

    Recommended steps 

    1. Wait it Out: Please keep the laptop connected to its power charger and allow it at least one hour to finish the background processes. 
    2. Force Restart: If the screen remains stuck after an hour, you can "reset" the process by holding the Power button down for a full 20 seconds until the Microsoft logo reappears. 

    If the black circle remains visible on all screens or the updates continue to fail after a restart, we want to ensure you have a perfect device for the long term. 

    We highly encourage you to bring the device back to where you purchased it or visit the nearest authorized Surface service center. A support agent can perform an in-depth diagnostic check to verify the hardware and ensure everything is working exactly as it should. 

    Hopefully this information proves valuable, and I wish you an enjoyable time with your new device.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".          

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