Note: I noticed that you have been using two languages (Chinese Simplified and English), while your current site is set to English. In this case, I will follow the language configured for your site to keep things consistent. If anything seems unclear or you would prefer to communicate in a different language, please let me know your preferred language. I will be happy to adjust accordingly.
Dear @Vankeller Se,
Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. As the Q&A forum moderator, I do not have access to the requisite tools to help this issue. Please contact Microsoft Support via Surface help & learning for further assistance.
Thank you for your understanding and patience.