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Account Verification Required Before Subscribing to Services

alkhatwah stationary 0 Reputation points
2025-12-18T05:40:28.4633333+00:00

Subject: Account Verification Required Before Subscribing to Services

Message:

Hello,

I would like to subscribe to Microsoft services, but before completing the subscription, I need to verify my account.

When I try to add my phone number for verification purposes, I receive a message stating that the phone number or country code is not supported, even though the number is valid and active in Saudi Arabia.

I kindly ask for your assistance in completing the account verification process, or please advise on an alternative approved method to verify my account so I can proceed with subscribing to your services.

Thank you for your support.

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  1. Darren-Ng 8,425 Reputation points Microsoft External Staff Moderator
    2025-12-18T06:51:40.0966667+00:00

    Dear @alkhatwah stationary,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, it seems you’re unable to complete account verification because your phone number’s country code isn’t supported, and you’d like assistance or an alternative approved method to verify your account before subscribing to Microsoft services.

    Here are some suggestions you can try:

    Azure‑based verification requires the country to be in Microsoft’s supported list, and if Saudi Arabia is missing or temporarily unsupported for this specific verification flow, you will not be able to complete the phone verification step.

    Use another verification method Microsoft recommends switching to an alternate method such as an email address or authenticator app when SMS isn’t available.

    Avoid VOIP numbers VOIP numbers are not supported for verification. A mobile number is required.

    Wait and retry later If Microsoft temporarily blocked verification for your region due to unusual activity, the issue could resolve automatically after some time
    You can try to use another phone number to check whether to issue persists or not.

    If all methods above did not work, and you already have tenant of Microsoft. I recommend you try to contact to Microsoft Support team via using this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support   

    Or if you are global admin of your organization, you can raise support ticket via access the support portal and submit your ticket without further issues Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket: https://admin.microsoft.com/#/support/requests   

    For more detail information, you can refer to this article Get support - Microsoft 365 admin.

    I hope information above can be helpful, if you have any other questions or need any other supporting, please feel free to reach out.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Q&A Assist
    2025-12-18T05:40:38.5466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It appears that you are experiencing issues with phone number verification for your Microsoft services subscription in Saudi Arabia. According to the information available, Azure uses phone authentication to help identify users during the sign-up process, but it does not support every country or region for sign-up. If your country or region does not appear in the country code list, you may not be able to sign up.

    For Saudi Arabia, ensure that the phone number you are entering is correct, including the country code. Additionally, if you are using a Voice-over-IP (VoIP) number, please note that it cannot be used for the verification process. If you continue to face issues, you might want to try a different phone number that is capable of receiving SMS messages.

    If the problem persists, consider reaching out to Microsoft support for further assistance regarding alternative verification methods or to resolve the country code issue.


    References:

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