how do I cancel a teams subscription

Question

how do I cancel a teams subscription

rose ellen Woodmass 5

I mistakenly set up a microsoft teams account/subscription and I dont need it, I keep getting billed and I cannot find a way of cancelling, my account settings are not showing it on my account, just my microsoft subscription, yet im being billed monthly

Julie Polson 0 Reputation points

2026-02-23T12:43:54.2433333+00:00

I keep receiving a bill for Microsoft team essentials and I dont know how to cancel it. This problem has been going on for 12 months. Please help me. I believe it is associated with my personal account [Moderator note: personal info removed]@outlook.com but I cannot find it in my subscription to cancel it.
Phoebe-N 10,650 Reputation points Microsoft External Staff Moderator

2026-02-24T07:53:47.2133333+00:00

Hi Julie Polson

Thanks for reaching out!

Please note that this forum is a public platform, so we’ve adjusted your question to hide your organization’s domain name. For future posts, kindly avoid sharing any personal or organizational details to help protect your data.

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Outlook build and platform types (New Outlook, Outlook Web, Classic Outlook, Mobile versions,...)

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select …..... as the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

1 answer

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Julie Polson 0 Reputation points

2026-02-23T12:43:54.2433333+00:00

I keep receiving a bill for Microsoft team essentials and I dont know how to cancel it. This problem has been going on for 12 months. Please help me. I believe it is associated with my personal account [Moderator note: personal info removed]@outlook.com but I cannot find it in my subscription to cancel it.
Phoebe-N 10,650 Reputation points Microsoft External Staff Moderator

2026-02-24T07:53:47.2133333+00:00

Hi Julie Polson

Thanks for reaching out!

Please note that this forum is a public platform, so we’ve adjusted your question to hide your organization’s domain name. For future posts, kindly avoid sharing any personal or organizational details to help protect your data.

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Outlook build and platform types (New Outlook, Outlook Web, Classic Outlook, Mobile versions,...)

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select …..... as the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

Answer 1

Hello @rose ellen Woodmass

Welcome to the Microsoft Q&A Community!

Thank you for sharing that information. You mentioned that your account settings do not show the subscription, but you are still being billed monthly and can only see “Microsoft subscription” listed.

To assist you accurately, could you please clarify the following:

Is the subscription associated with a personal Microsoft account (for example, an Outlook.com or Hotmail.com email) or a work/school account provided by your organization?
When you check your subscriptions at account.microsoft.com/services, do you see any reference to Microsoft Teams or Microsoft 365?
Do you recall how you originally purchased the subscription? Was it through the Microsoft website, a mobile app store (Apple App Store or Google Play), or via a Microsoft partner/reseller? Did you make the purchase yourself?

This information will help us determine the correct cancellation process for your situation.

Once we confirm these details, we will provide you with the exact steps to stop the billing and cancel the subscription.

In the meantime, please find how to cancel the subscription in this article Cancel a Microsoft 365 subscription - Microsoft Support

I look forward to your response.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Phoebe-N 10,650 Reputation points Microsoft External Staff Moderator

2025-12-16T14:11:09.8866667+00:00

Hello @rose ellen Woodmass

Good day! I hope you're doing well!

It has been a while and i am writing to see how things are going with this issue. Have you had a chance to check the reply provided?

Please feel free to let me know if there are any updates or if you need any further support.

Thank you so much for your time and kindness.

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how do I cancel a teams subscription

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