Connecting to a cloud PC using a ipad and the MS app doesn't work

Hello Grimm, Thomas,

Thank you for reaching out regarding the issue you’re experiencing when trying to sign in to your Cloud PC from an iPad using the Microsoft app. The error you’re seeing typically occurs when the Remote Desktop client on iPadOS is outdated, the Cloud PC session host cannot be reached, or required permissions have not been granted. I recommend first updating the Microsoft Remote Desktop app to the latest version from the App Store and ensuring that the iPad has a stable network connection. Please also verify that your Cloud PC is in a “Running” state in the Windows 365 portal and that your account has the correct license assigned.

If the issue persists, signing out of the app completely and re‑adding your workspace often resolves authentication or token‑related errors. Should none of these steps help, your administrator may need to review Conditional Access or network policies that could be blocking the connection.

I hope this guidance helps you restore access to your Cloud PC. If this resolves your question, please consider clicking “Accept the Answer” so others in the community can benefit from the solution.

Thank you so much!!

Best regards,

QQ.

If you're experiencing issues connecting to a Cloud PC using the Microsoft app on your iPad, there are several potential causes and solutions you can consider:

1. Check Network Connection: Ensure that your iPad has a stable internet connection. A weak or unstable connection can prevent the app from establishing a connection to the Cloud PC.
2. Update the App: Make sure that you are using the latest version of the Microsoft app. Outdated versions may have bugs or compatibility issues that could affect connectivity.
3. VPN Issues: If you are using a VPN, ensure that it is updated to the most recent version. Outdated third-party VPN clients can cause connection failures.
4. Account Type: Verify that you are signing in with the correct account type. Windows 365 currently requires users to sign in with their on-premises Active Directory account, not just Microsoft Entra ID-only user accounts.
5. Remote Credential Guard: If your client PC has Remote Credential Guard enabled, ensure that it has connectivity to the on-premises Active Directory Domain Controller, as this is necessary for accessing the Cloud PC.
6. Firewall and Security Settings: Check if any firewall or security software is blocking access to necessary Azure communication channels. Ensure that the IP address 168.63.129.16 is reachable through any security software installed on your device.

If the problem persists after checking these factors, you may want to consult your IT administrator for further assistance.

References:

• Troubleshoot Cloud PC connection errors
• Access a Cloud PC