"Update to keep using Outlook" "Visit the Microsoft Store to install the latest version of Outlook".

Question

"Update to keep using Outlook" "Visit the Microsoft Store to install the latest version of Outlook".

Elayaraja Jeyaraman 0

We use Microsoft 365 apps for Enterprise in our organisation and some of our users have started to try the Outlook (New) client however when attempting to access this today they got presented with an error that states "Update to keep using Outlook" "Visit the Microsoft Store to install the latest version of Outlook".

Why the reason getting this message?

Microsoft says like this info any article?

Elayaraja Jeyaraman 0 Reputation points

2025-12-04T15:01:42.01+00:00

Image preview.png
Elayaraja Jeyaraman 0 Reputation points

2025-12-04T16:31:42.92+00:00

Do we have any Microsoft official article says like this error massage will pop-up if not UpToDate for the new outlook app
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-04T22:49:39.7433333+00:00
Hi @Elayaraja Jeyaraman,

Thank you for your response.

Currently, there is no official Microsoft article that explicitly states an error message will pop up if Outlook is not up to date. However, the message you are seeing (“Update required to keep using Outlook”) is expected behavior when the installed version of Outlook is outdated and does not meet Microsoft’s minimum requirements for compatibility with Microsoft 365 services.

To resolve this issue and ensure uninterrupted access, please update Outlook to the latest version. You can do this by:

Installing the latest version from the Microsoft Store, or

Running Office Updates through your organization’s update process.

Thank you for your time and for bringing this to our attention. If you have any additional questions, please feel free to reach out. I'll be happy to help. Wishing you a great day ahead.
Elayaraja Jeyaraman 0 Reputation points

2025-12-05T07:19:32.7566667+00:00

If we can identify machines that have the Microsoft store version of office installed ?
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-05T22:34:53.2933333+00:00

Hi @Elayaraja Jeyaraman,

Thank you for your update. If you can find the machines having the Microsoft Store version of Office, I would recommend you refer to my previous answer for steps on how to reach update Office in Microsoft Store.

Thank you for your patience and understanding.

I look forward to hearing back from you.
Elayaraja Jeyaraman 0 Reputation points

2025-12-06T05:48:10.12+00:00

I am currently unable to locate the version details of the installed system due to restrictions for Microsoft store set by the admin. As the steps provided earlier require certain permissions that are unavailable, could you kindly suggest an alternative method to identify the installed version?
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-08T23:38:57.5566667+00:00
Hi @Elayaraja Jeyaraman,

Thank you for your reply.

If access to Microsoft Store has been restricted by your IT admin, I would recommend following these steps to identify the Office version installed:

Open Settings then Apps then Installed apps

Search for “Microsoft 365” or “Word”

If you see “Microsoft 365 Apps” as one entry with a version number, that is Click to Run. If you see separate entries like “Word” “Excel” “PowerPoint” each with a Microsoft Store icon, those are Store apps. The version shows on each entry.

I hope this information proves helpful. If you have any further questions or concerns, please don’t hesitate to reach out. I’m always happy to assist. Wishing you a productive and successful day ahead!
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-09T23:13:23.3433333+00:00

Hi @Elayaraja Jeyaraman,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Jimmy Winberg 36 Reputation points

2026-01-08T13:07:35.12+00:00

Having the same issue here users trying to Switch causes the proplem explained.
Unable to resolve this without reinstalling Office at the moment, this was not an issue before so most likley something MS changed

5 answers

Your answer

Elayaraja Jeyaraman 0 Reputation points

2025-12-04T15:01:42.01+00:00

Image preview.png
Elayaraja Jeyaraman 0 Reputation points

2025-12-04T16:31:42.92+00:00

Do we have any Microsoft official article says like this error massage will pop-up if not UpToDate for the new outlook app
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-04T22:49:39.7433333+00:00

Hi @Elayaraja Jeyaraman,

Thank you for your response.

Currently, there is no official Microsoft article that explicitly states an error message will pop up if Outlook is not up to date. However, the message you are seeing (“Update required to keep using Outlook”) is expected behavior when the installed version of Outlook is outdated and does not meet Microsoft’s minimum requirements for compatibility with Microsoft 365 services.

To resolve this issue and ensure uninterrupted access, please update Outlook to the latest version. You can do this by:

Installing the latest version from the Microsoft Store, or

Running Office Updates through your organization’s update process.

Thank you for your time and for bringing this to our attention. If you have any additional questions, please feel free to reach out. I'll be happy to help. Wishing you a great day ahead.
Elayaraja Jeyaraman 0 Reputation points

2025-12-05T07:19:32.7566667+00:00

If we can identify machines that have the Microsoft store version of office installed ?
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-05T22:34:53.2933333+00:00

Hi @Elayaraja Jeyaraman,

Thank you for your update. If you can find the machines having the Microsoft Store version of Office, I would recommend you refer to my previous answer for steps on how to reach update Office in Microsoft Store.

Thank you for your patience and understanding.

I look forward to hearing back from you.
Elayaraja Jeyaraman 0 Reputation points

2025-12-06T05:48:10.12+00:00

I am currently unable to locate the version details of the installed system due to restrictions for Microsoft store set by the admin. As the steps provided earlier require certain permissions that are unavailable, could you kindly suggest an alternative method to identify the installed version?
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-08T23:38:57.5566667+00:00

Hi @Elayaraja Jeyaraman,

Thank you for your reply.

If access to Microsoft Store has been restricted by your IT admin, I would recommend following these steps to identify the Office version installed:

Open Settings then Apps then Installed apps

Search for “Microsoft 365” or “Word”

If you see “Microsoft 365 Apps” as one entry with a version number, that is Click to Run. If you see separate entries like “Word” “Excel” “PowerPoint” each with a Microsoft Store icon, those are Store apps. The version shows on each entry.

I hope this information proves helpful. If you have any further questions or concerns, please don’t hesitate to reach out. I’m always happy to assist. Wishing you a productive and successful day ahead!
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator

2025-12-09T23:13:23.3433333+00:00

Hi @Elayaraja Jeyaraman,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Jimmy Winberg 36 Reputation points

2026-01-08T13:07:35.12+00:00

Having the same issue here users trying to Switch causes the proplem explained.
Unable to resolve this without reinstalling Office at the moment, this was not an issue before so most likley something MS changed

Answer 1

Maria Oliveira 0

Meu outlook, ao tentar abrir, exibe a seguinte mensagem: Visit the Microsoft Store to install the latest version of Outlook.

Update now

Answer 2

As a "New Years' Resolution", I decided to try the new outlook but kept getting the "Visit the Microsoft Store to install the latest version of Outlook" message. In the Microsoft store, it doesn't show up in the list of apps that has an update and the app's page only shows a link to open the app. I tried to reset the app but it didn't help.

What worked for me was uninstalling the app. Then, the app store page showed a button to update. However, after the update, it chose to automatically sign into a random past account that I don't use. After exiting the login page and restarting the app, I was eventually able to sign into the correct account.

Answer 3

simo-k 77,310 Volunteer Moderator

Please try deleting the following folders.

C:\Users\(User Name)\AppData\Local\Microsoft\Olk
C:\Users\(User Name)\AppData\Local\Microsoft\OneAuth

Answer 4

Hi @Elayaraja Jeyaraman,

Welcome to Microsoft Q&A forum.

Thank you for reaching out and sharing your details with us.

I can totally understand the inconvenience this has caused, and I sincerely apologize for any disruption.

According to your concern, the error message “Update to keep using Outlook” appears because the version of the Outlook (New) client installed on your device could be outdated. This new Outlook experience is delivered and updated through the Microsoft Store, not the standard Office updater.

To resolve the issue:

Open Microsoft Store on your device.

User's image

Go to Library > Updates.

User's image

Install the latest version of Outlook.

User's image

If your organization restricts Microsoft Store access or the update fails, please contact your IT admin to push the latest Outlook update.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Elayaraja Jeyaraman 0 Reputation points

2025-12-04T16:30:24.5566667+00:00

Do we have any Microsoft official article says like this error massage will pop-up if not UpToDate for the new outlook app

Answer 5

The message "Update to keep using Outlook" typically indicates that the version of the Outlook client being used is outdated and requires an update to continue functioning properly. This can occur if the user has not installed the latest version of Outlook from the Microsoft Store or if there are compatibility issues with the current version and the Microsoft 365 services.

For organizations using Microsoft 365 apps for Enterprise, it's important to ensure that users have access to the latest updates. If the Microsoft Store is blocked in your organization, users may need to install the new Outlook using an alternative method, such as downloading the installer directly from the Office CDN.

You can find more information on resolving installation issues and ensuring users have the latest version of Outlook in the following resources:

References:

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"Update to keep using Outlook" "Visit the Microsoft Store to install the latest version of Outlook".

5 answers

Your answer