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license document

Chiraphan Thapthap 20 Reputation points
2025-12-01T07:23:05.4433333+00:00

We lost the license document and the CD. What should we do? We only have the backup key

windows server 2022 ROK 16core
invoice Removed PII@bangkok thailand

Windows for business | Windows Server | Directory services | Certificates and public key infrastructure (PKI)
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  1. Brian Huynh 2,455 Reputation points Microsoft External Staff Moderator
    2025-12-01T07:59:47.6833333+00:00

    Hello,

    ROK licenses are technically tied to, customized by, and supported by the hardware manufacturer (OEM) such as Dell, HPE, or Lenovo. Microsoft does not maintain records of ROK keys, nor do we provide the specific BIOS-locked media required for these installations.

    Solution

    1. Identify the Hardware Vendor: Determine the manufacturer of the server where the software runs.
    2. Contact Vendor Support: Reach out to that manufacturer’s technical support or licensing division directly.
    3. Provide Proof: Supply them with the Server Serial Number (or Service Tag) and your original invoice/proof of purchase.
    4. Request Replacement: Ask for a replacement media kit. Since you have the backup key, you primarily need the official installation ISO from them to ensure the license activates correctly against the hardware.

    I am willing to follow up if you encounter specific errors during the re-installation process once you obtain the media.

    If this explanation clarifies the correct support channel for your license type, please click "Accept Answer". This helps other community members find the right solution quickly.

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  1. Chiraphan Thapthap 20 Reputation points
    2025-12-02T01:54:13.73+00:00

    4.Request Replacement: Ask for a replacement media kit. Since you have the backup key, you primarily need the official installation ISO from them to ensure the license activates correctly against the hardware.

    Can you send us a genuine Windows server download link so we can continue our work?

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  2. Q&A Assist
    2025-12-01T07:23:13.3333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have lost the license document and the CD for your Windows Server 2022 ROK, but you still have the backup key, you can try the following steps:

    1. Contact Microsoft Support: Reach out to Microsoft support for assistance. They may be able to help you recover your license information or provide a replacement.
    2. Check with Your Vendor: If you purchased the server through a vendor, contact them as they might have records of your purchase and could assist you in retrieving your license information.
    3. Use the Backup Key: If you have the backup key, you may be able to use it to activate your Windows Server installation. Ensure that you have the correct version of the installation media that matches your license type.
    4. Documentation: Keep any invoices or purchase documentation handy, as this may help in verifying your ownership of the software.

    It’s important to act quickly to avoid any issues with licensing compliance.

    References:

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