AVD Slow logon to launch applications

Hello @RM ,

Yes, this is a known issue that can occur with Azure Virtual Desktop (AVD) when using the Remote Desktop Client or the Windows App, while the web client continues to work normally. Please uninstall the Windows App, reinstall it, and then try signing in again you should be able to connect without any issues.

If you have any further questions, please let us know.

If users are experiencing slow logon times or getting stuck on "Configuring Remote Sessions" when launching applications through the Azure Virtual Desktop (AVD) remote desktop client or Windows app, there are several potential areas to investigate:

1. Network Issues: Check for any network latency or connectivity issues that might be affecting the performance of the AVD sessions.
2. Resource Availability: Ensure that the virtual machines hosting the AVD sessions have sufficient resources (CPU, memory) available. Overloaded VMs can lead to slow logon times.
3. Session Host Configuration: Review the configuration of the session hosts to ensure they are properly set up to handle the expected load.
4. User Profile Issues: Sometimes, issues with user profiles can cause delays. Consider checking if the user profiles are loading correctly.
5. Updates and Patches: Ensure that all relevant updates and patches are applied to the AVD environment, as these can resolve known issues.
6. Logs and Diagnostics: Utilize logs to diagnose the issue further. The console logs can provide insights into what might be causing the delays.

Since the web client is functioning correctly, it may indicate that the issue is specific to the desktop client or Windows app. Gathering more information from affected users, such as error messages or specific behaviors, can also help in troubleshooting the problem effectively.

References:

• Troubleshoot issues with the Windows 365 app
• "Remote Desktop Service is currently busy" message during RDP connections