Why do I get "access denied" on macys.com links

I believe my IP was the problem.

I contacted the IP and it is now corrected.

I am able to shop on Macys.com.

Thank you.

Hello @K. Tyrrell ,

Thank you for reaching out to Microsoft Q&A. Based on your description, I don't know the exact error or issue. However, you can try some solutions below to check and fix the issue when Macy’s website blocks access while using Microsoft Edge:

1. Clear Macy’s site data only

Clear cookies and site data in Microsoft Edge

2. Switch to a different network

Some IP ranges may be flagged by Macy’s security filters.

Please try accessing the site from another Wi-Fi network or a mobile hotspot.

https://support.microsoft.com/help/10741/windows-fix-network-connection-issues

3. Try a different browser

Some users report that Macy’s blocks Safari/Edge but works normally on Chrome or Firefox due to different security or cookie handling.

• Fix issues with sites not loading or missing content

4. Verify Macy’s account status

In some cases, Macy’s places restrictions on online shopping privileges which can block access to shopping links even if browsing is normal.

If the above methods do not work, you can collect error details using the Network tab (F12) 

• Open Microsoft Edge and go to macys.com.
• Press F12 and select the Network tab.
• Click Clear to start fresh.
• Reproduce the issue (click the shopping link that triggers the block).
• Look for red or failed requests in the list.
• Save a screenshot or copy these details for each failed request:
  • Status code (e.g., 403, 404, 503)
  • Request URL
  • Response headers (especially messages from Cloudflare or the server)

If you can share the exact error code or a screenshot of the message from Macy’s, I can help narrow down the root cause more accurately.

Access issues on websites like Macys.com can sometimes be caused by security measures implemented by the website or your network. Here are a few potential reasons for the "Access Denied" message you are encountering:

1. Network Restrictions: Some networks may have restrictions that block access to certain websites. If you are on a corporate or public network, it might be worth checking with the network administrator.
2. IP Address Blocking: Websites may block specific IP addresses if they detect unusual activity or if the IP is associated with malicious behavior. This is often a temporary measure, and the block may be lifted after some time.
3. Browser Configuration: Even with security settings adjusted, there may be other browser configurations or extensions that could interfere with access. Ensure that all extensions are disabled and try accessing the site in a different browser or in incognito mode.
4. Firewall or Antivirus Settings: Sometimes, firewall or antivirus software can block access to certain sites. Check if your security software has any settings that might be preventing access to Macys.com.

If you continue to experience issues, you may want to reach out to Macys.com customer support for assistance, as they may provide specific guidance based on their access policies.

References:

• Error message when you visit a Microsoft website that is hosted on Akamai CDN: Access Denied