What Can I do when my account was hacked?

Question

What Can I do when my account was hacked?

Svačina Miroslav (S-TF) 5

So my account was hacked through my email authenticator... they changed email password everything. Please does anybody knows what can I do I lost so much money and hours of work

I7ydr1 0 Reputation points

2026-03-12T15:37:16.14+00:00

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I7ydr1 0 Reputation points

2026-03-12T15:37:16.14+00:00

.....

Answer 1

Winnie-B 6,190 Microsoft External Staff Moderator

Hi Svačina Miroslav (S-TF),

Thank you for reaching out to Microsoft Q&A Forum!

I'm really sorry you're going through this situation. If the hacker has already changed both the password and security information, you won't be able to sign in through normal methods anymore. Here’s what you can do next:

1. Submit the Account Recovery Form (ACSR)

At this point, the only available recovery method is the Microsoft Account Recovery Form:

Go to the Account Recovery Form via https://account.live.com/acsr
Enter your hacked email and an alternate email where Microsoft can contact you.
Provide as many accurate details as possible, such as old passwords, frequent contacts/subject lines, any billing info and submit from a familiar device/location.
Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.
Please see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form- Microsoft Support

2. Contact Microsoft Support directly

If the recovery form fails, please contact Support team directly:

Visit Contact - Microsoft Support
Search for "Account Recovery" in the search box.
Click "Get Help" and press Enter, then scroll to the bottom and select "Contact Support”.
Look for and select "Chat with a support agent in your web browser" or a similar callback option. Explain your situation clearly.
Persistence: It can sometimes take multiple attempts to reach a helpful agent or to get your case escalated. Some agents may still direct you back to the form, please let them know you’ve exhausted that option and request further assistance.
Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can contact you back and help you further.

For more details, you can check these official support links:

Thank you for your understanding and patience. Please feel free to let me know how it goes.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Winnie-B 6,190 Reputation points Microsoft External Staff Moderator

2025-11-19T06:57:10.21+00:00

Good day Svačina Miroslav (S-TF)! I hope you're doing well. Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. I'm happy to help you.
hello 0 Reputation points

2025-11-20T05:47:55.72+00:00

i pressed on "https://account.live.com/acsr " and it showed me this wehn i filled up everything
hello 0 Reputation points

2025-11-20T05:50:05.6933333+00:00

and its still sending me some security code thing on gmail

please help me
Winnie-B 6,190 Reputation points Microsoft External Staff Moderator

2025-11-20T08:17:20.0833333+00:00
Hi hello,

I understand that you followed the Account Recovery Form (ACSR) but received the error "The Microsoft account you've entered does not exist," while simultaneously receiving security codes on your Gmail address. This suggests a specific conflict: the account name you're entering on the ACSR form may be incorrect or permanently deleted, but the system still recognizes the linked Gmail security proof. Please try the following steps:

1. Attempt sign-in by recovery code

The fact that you are receiving a code means the system does recognize the associated account when triggered.

Go to https://account.microsoft.com

When asked for the username, enter the email address you think is the hacked account (the one you are trying to recover).

When asked for the password, click Forgot password

When prompted for the security method, select the Gmail address and request the code to be sent again.

Enter the code you receive on Gmail immediately.

If the code is accepted, you will be immediately taken to the password change screen, bypassing the ACSR form entirely.

2. If Sign-in fails

Use this official tool to confirm if the email is linked to any Microsoft account: https://account.live.com/username/recover

Enter the email address and follow the prompts. If it says no account found, it means the address may have been deleted, and is not linked to any Microsoft account anymore, and it cannot be recovered.

For more details, you can see this official guide: How to recover a hacked or compromised Microsoft account - Microsoft Support

Feel free to reach back if you need anything else. Take care!
hello 0 Reputation points

2025-11-20T08:24:13.7866667+00:00

but they say "Try entering your Microsoft account again. We don't recognize this one."
Winnie-B 6,190 Reputation points Microsoft External Staff Moderator

2025-11-25T23:35:04.8033333+00:00

Good day hello,

Thank you for the update. Since both the Account Recovery Form and the Username Recovery tool return “We don’t recognize this one,” this confirms that the email address you’re entering is not associated with any active Microsoft account anymore.

You can review how Microsoft identifies account usernames here: https://support.microsoft.com/en-us/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

If you’d still like to check this further, you can contact Microsoft Support using a different Microsoft account via Contact - Microsoft Support

Best regards
I7ydr1 0 Reputation points

2026-03-12T15:41:51.13+00:00

My main account has been hacked and the hacker has changed my account email and the recovery email as well. what should I do to restore my main account ??

I can enter my phone number to log in, but without the recovery code I can't do anything.

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What Can I do when my account was hacked?

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