My Task notes/comments have disappeared, how do I get them back?

Hi @Jacqueline | Laserforce, 

Thank you for posting your question in the Microsoft Q&A forum.     

I understand that your task notes or comments have disappeared. To better assist you, I’d like to ask a few quick questions to clarify the situation: 

• Are you using a personal Microsoft account or a work/school account provided by your organization? 
• Is this issue affecting only your account, or are other users experiencing the same problem? 
• Have you tried signing in to Microsoft Teams on the web? Does the issue persist there? 
• Is the bucket feature on your side grayed out? 
  
• If possible, could you share a screenshot of the issue? (Please hide any sensitive information.) 
• Has anyone else been assigned to the task in question? 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.   

I really appreciate your patience, and I’m here to help. Looking forward to your response!     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread   

It sounds like you might be experiencing a temporary issue with Microsoft Teams or the Tasks feature. Here are some steps you can take to troubleshoot the problem:

1. Check Internet Connection: Ensure that your internet connection is stable, as connectivity issues can affect the visibility of your comments and tasks.
2. Sign Out and Sign Back In: Sometimes, signing out of your account and signing back in can refresh your session and restore missing elements.
3. Clear Cache: If you're using a web browser, try clearing the cache or using a different browser to see if that resolves the issue.
4. Check for Updates: Make sure that your Microsoft Teams application is up to date. Sometimes, bugs are fixed in newer versions.
5. Access from Another Device: Since you mentioned using another PC, try accessing your tasks from the original device to see if the comments appear there.
6. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

If the "Bucket" function is also not accessible, it could indicate a broader issue with the application, and Microsoft support may provide specific guidance based on your situation.

References:

• The SharePoint Online Sites.aspx page doesn't display content after you add the "My Tasks" Web Part