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Will I get refund for cancelling my Xbox Gamepass Ultimate subscription?

Aniruddh 35 Reputation points
2025-09-17T03:43:33.9366667+00:00

I cancelled the subscription 30 minutes after the payment was made as I don't plan on using it this month. I went to my account and the subscriptions area to cancel my subscription but do not see an option to request for refund.
I haven't used the gamepass in while so will I be eligible for this refund?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
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  1. Anonymous
    2025-09-17T04:06:20.5933333+00:00

    Hello @Aniruddh ,

    Thanks for contacting us regarding your Xbox Game Pass Ultimate subscription. I completely understand your situation, you purchased and activated the subscription but decided to cancel it within just three days.

    The good news is that Microsoft generally offers refunds for subscription services like Xbox Game Pass Ultimate when customers cancel shortly after purchase, especially with limited usage. Given that you cancelled within the three-day window, there's a strong possibility you qualify for a complete refund.

    Here's how to proceed:

    1. Navigate to your Microsoft Services & Subscriptions portal: https://account.microsoft.com/services
    2. Find your Xbox Game Pass Ultimate subscription and click "Manage"
    3. Look for the cancellation and refund request option (this will appear if you're eligible)

    If you still can't see the refund option after following these steps, I recommend contacting Microsoft's live support for direct assistance with your refund request.

    For additional guidance, I recommend checking out this helpful resource: https://support.microsoft.com/en-us/account-billing/get-a-refund-on-apps-and-games-81629012-aa4f-f48b-2394-8596f415072b

    I hope this helps resolve your concern!

    Best regards,


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