Hello Julia, I am Henry and I want to share my insights about your issue.
This issue happens because your Microsoft Account wasn’t properly linked as a Windows Administrator during initial setup. Since you don’t have admin rights, you’ll need to create a new local administrator from the Windows Recovery Environment.
Steps:
- From the login screen → hold Shift + Restart → boot into Windows Recovery (WinRE).
- Go to Troubleshoot → Advanced Options → Command Prompt.
- Run:
-
net user NewAdmin * /add -
net localgroup administrators NewAdmin /add
(The * lets you securely set a password.)
- Restart, log in with
NewAdmin. - Open User Accounts (
netplwiz) or Settings → Accounts → Family & other users, change your original account to Administrator. - Sign out and back into your Microsoft account.
After confirming it works, you can remove the temporary NewAdmin.
If your device uses BitLocker, you may be asked for the recovery key before Command Prompt opens.
I hope this information is helpful.