Microsoft Teams | Microsoft Teams for business | Chats | Other
Additional chat-related features and issues within Microsoft Teams for business
Hi Team,
Just wondering if we have an update on this
Call logs appear in chat history
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Abin John
10
Reputation points
Hi
Users have reported they've started seeing their recent queue calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyone come across this before and is it possible to stop it. It's the entries which start +1 that are the issue
Microsoft Teams | Microsoft Teams for business | Chats | Other
2 answers
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Jay Tr 9,630 Reputation points Microsoft External Staff Moderator2025-08-27T17:45:22.6333333+00:00 Hi @Abin John,
Good day to you! Welcome to Microsoft Q&A.
Thank you for sharing the details of your issue. After reviewing your case and investigating further, I’d like to let you know that there’s currently a service incident affecting multiple tenants, which matches the behavior you’ve described.
Our developer team is aware of the issue and is actively working on a fix to resolve it as soon as possible. We’ll keep you updated with any progress or changes related to this incident.
If you have any additional questions or further information to share, please feel free to reach out. I’m here to make sure your concerns are fully addressed.
Thank you again for your understanding and patience while we work through this.
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Dave Sobiech 0 Reputation points2026-02-24T15:56:49.4833333+00:00 Hello. I've users experiencing this same issue. We receive calls both on external desk phones as well as within Teams installed on desktops. Users sign into Teams on the phone in order to use them to take/receive calls. For some reason, the chat log gets created and shows within Teams on their desktops. The only way to get rid of them is to force Teams to refresh the Chat/Channels section by closing and reopening or clicking around. They don't go away on their own. It isn't that annoying for them except they take a lot of calls and it's hard to navigate after some time when they've 10-15 calls appearing in their chat window.
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