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Help... Reading Progress Something went wrong

Anonymous
2022-11-16T16:28:50+00:00

I keep seeing this screen when I try to click "next" after selecting a text. I have tried on 2 different networks that are both 'strong'. What does it mean?

Microsoft Teams | Microsoft Teams for education | Reading coach/ Reading progress

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  1. Anonymous
    2022-11-16T17:08:38+00:00

    Hello, I'm Suganya a Microsoft Windows Independent advisor. I'm happy to assist you.

    I'm sorry that you are experiencing this issue, and I will try my best to resolve your issue

    1. First of all, I suggest you to clear the Teams client cache.

    Fully exit the Microsoft Teams desktop client. To do this, right click Teams from the Icon Tray, select ‘Quit’. Or run Task Manager and fully kill the process.

    Go to File Explorer, and type in %appdata%\Microsoft\teams.

    Once in the directory, delete any file in the following folders:

    %appdata%\Microsoft\teams\application cache\cache

    %appdata%\Microsoft\teams\blob_storage

    %appdata%\Microsoft\teams\Cache

    %appdata%\Microsoft\teams\databases

    %appdata%\Microsoft\teams\GPUcache

    %appdata%\Microsoft\teams\IndexedDB

    %appdata%\Microsoft\teams\Local Storage

    %appdata%\Microsoft\teams\tmp

    1. If the issue persists, please try to uninstall and reinstall Teams.
    2. Besides, set Teams to Windows 10 or 11 compatibility can be another method. The following is the steps:

    ->Click on "Start" Menu

    ->Scroll to Microsoft Teams

    ->Right click and move cursor over "more" select "open file location"

    ->Right click the Microsoft Teams shortcut

    ->Select Properties

    ->Select Compatibility tab

    ->Select the box to activate "Run this program in compatibility mode for:" under Compatibility mode.

    ->Select "Windows 10 or 11"

    ->Click "OK"

    ->Startup Microsoft Teams

    Hope it will be fixed. Please let me know if you need further assistance.

    Thank you!

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